William Osteux

Owner of the User Experience, Customer Identification, Security and Reporting/Analytics areas
- Creates eBusiness product roadmap based on global business needs
- Writes functional requirements and provide training
- Drive adoption and evangelizes on new functionalities
- Facilitates best practice sharing
- Fosters social media use

Data Guru
- Leads Global implementation and usage of Web Analytics tool (Webtrends)
- Builds Global eBusiness Data Warehouse
- Runs statistical analysis on web performance, user activity and country eBusiness results
- Drives global effort to merge Web Analytics and Business data into visual, meaningful and actionable reports and dashboards

Random Numbers
- 16 countries (and growing)
- multi million PagesViews Per Month

eBusiness Lead
- Maintained and enhanced eBusiness regional platform
- Managed web development team
- Implemented Web Analytics reporting tools

eBusiness Migration Lead for Chile and Brazil
- Led change enablement activities (communications, documentation, training, data migration)
- Drove alignment with SAP core teams
- Served as country liaison with executive leadership

eCommerce Lead
- Oversaw deployment of EDI connections with customers and suppliers
- Supported customer development using Ingram Micro API

Data Guru
- Developed Regional eBusiness/eCommerce Data Warehouse (OLAP)

Random Numbers
- Supporting 5 countries
- Used by most (XX%) of Customers
- Processes most (XX%) of all Orders

International Project Management
- Managed simultaneous high impact projects across 11 European countries in various domains (Supply Chain, eCommerce, Marketing)
- Mentored and coached remote Green Belts through Six Sigma process improvement projects
- Calculated financial impact (forecast versus budget versus actual realization)
- Set up and controlled KPIs to monitor success of new processes

Trainer
- Designed training and communication plans for multicultural audiences
- Setup online internal knowledge tool using latest web technologies
- Conducted Six Sigma training sessions (up to 50 trainees)

Random Numbers
- Supporting 11 countries
- Reduction of Inbound Freight Cost

- Advised and assisted customers through API implementations
- Developed multiple web applications,
- Trained and supported internal users
- Managed e-Marketing actions
- Built and maintained relationship with internal and external customers
- Conducted numerous Six Sigma projects

- Developed dynamic websites,
- Administrated hosting environments ñ Web, Database and Email.