Joe Gravett

Led the development and implementation of a series of initiatives to improve engagement among colleagues delivering the Co-operative Banking Group's £729m transformation plan.

Designed a communications strategy covering over 500 colleagues in the Co-operative Banking Group’s Change department and quickly implemented a number of changes to improve the impact and effectiveness of internal communications.

Developed a detailed business case for a project to develop the capability to provide banking services via mobile devices, bringing together senior stakeholders from across the organisation to agree the project scope and define benefits.

Delivered a project to design and implement a more efficient means of processing card payments for general insurance products in conjunction with a third party supplier.

Co-ordinated implementation and closure activities for the bank’s £33m Faster Payments programme.

Designed and delivered a communications and training strategy covering over 2,000 colleagues in relation to the introduction of the Faster Payments service.

Led the development and delivery of a platform to offer the Faster Payments service to the bank's business and corporate customers.

Took a lead role in driving forward the Home Online Transformation project, including working with two third-party suppliers to create an agreed joint plan for delivery.

Managed delivery of the urgent changes required across the organisation to comply with new Payment Services Regulations.

Managed the development, testing and implementation of a major new website for the organisation to enable customers to see real-time availability and book onto training courses online.

Led the implementation of an online knowledge management tool to allow colleagues across the organisation to collaborate more effectively.

Co-ordinated the restructure of two operational teams to improve departmental efficiency, which included the comprehensive review and redesign of all internal processes.

Managed a project to outsource the fulfilment of all value added products to a third party.

Implemented the PRINCE2 project management methodology across a department.

Coached colleagues across the business in managing change, reviewing and redesigning processes and developing core project management skills.

Managed the business implementation of a major, commercially sensitive software release across several sites in the UK.

Designed, mapped and implemented changes to core business processes to adapt to the rollout of new software.

Developed and maintained project plans, worked with stakeholders to coordinate production of deliverables, and ensured that the project team and stakeholders received regular progress updates.

Developed a complete training manual for all end users and delivered user training.

Co-ordinated the development and testing of interfaces to other business-critical IT systems.

BSc (Joint Hons) in Computing & Geography

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