See: "Customer Service"

Teaching people to be wise, informed, and diligent concerning physicality and nutrition. Physical superior, providing demonstration and support.

Participated in program management, training, technical support, and development for UP's implementation of the Cory’s T.E.S.S. Locomotive Simulation Training Solution. Cory's is based in France; solution is includes 100+ PC's, 2 servers, 2 development stations, an international WAN, 4 support stations. The software is proprietary, gains access via the UP network as part of the training division. Nine local simulators, thirty remote.
Authored and distributed various training and technical documentation. Utilized presentation software for visual, hands-on training.
Supplemental Support for servers, development, web services, VOIP, networking, and databases not part of the Core Solution.
Project Manager, Administrator, and Primary Support for the Plateau E-Learning Management System and Simulation Analysis. Analysis was achieved with a graphing tool and helped with debugging, determined the effectiveness of training and improved railroad operations. Configured ELMS to accept simulation score at simulation end. Interfaced with PeopleSoft for employee recognition. Compiled ELMS reports for validation of system users and completed training.
Developed and deployed locomotive simulations, as per user request and standard, maintaining thorough in house documentation.
Learned railroad/engineer/locomotive train physics mechanics/operations to develop effective training/simulation.
Proposed direction to management on policy and system enhancement efforts.
Built database training and development components for team members and management. Trained simulation instructors across all aspects of simulator operations.

Front line support for 2 satellite campuses and 3 main campus buildings all hardware, software, and network support, faculty, staff and student labs. Escalated issues as necessary.
Maintained hardware/software inventory
Experience with accessibility hardware/software .
Diligent virus removal, OS patching, increased student computer lab usage.
Create, repair and deploy operating system images. Hardware disassemble/reassemble as necessary.
Utilized command line environments for network troubleshooting and file system maintenance.
Ordered/installed cabling infrastructure.
Utilized on-line research and information gathering to deliver exceptional support. Worked on-site and remotely to develop/deploy consumer solutions.

Utilized leadership skills to promote team stability under stressful conditions. Effectively delegated responsibility to five subordinates in time critical situations and high pressure environments.
Consistently handled complaints, proactively, and negotiated win-win, consumer positive, situations.

Bachelor of Science in Computer Science

Diploma in Theatre

MoreAboutMe

Old, new, and emerging technologies. Art: I am a Ballerina, Vocalist, Thespian, Photographer, and Musical enthusiast. Health and well-being: I am a naturopath and physical trainer.