A 23 year old political junkie, an internet and technology addict, a Political Science and Law student at Carleton University
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Loves coffee, addicted to shopping, tired of school, loves photography yet still seeks skills and is always bored...
• Extensive knowledge of Customer Service and Technology Sales, especially within the Telecommunications industry. Currently building a knowledge base focusing on providing wireless solutions for small and medium business
• Superb customer service skills; enjoy interacting with others, but able to supervise in accordance with the requirements of the duties which I am assigned. Ability to take charge of tasks efficiently and productively. Remarkable with deadlines and handling pressure situations.
• Smart Serve: RSTP – Certificate No: e09020700083
• Able to quickly build a reputation among a base of customers as someone who works in a way that best suits their interests. High Score of Customer Satisfaction and Customer Retention.
• Extremely computer literate worker who is consistent and detailed in all work completed. Proficient in a variety of computer software, to include all Windows Operating System (98, XP, Vista), Microsoft Office (Works-2010), Desktop Publishing, Outlook (Express-2010), Lotus Notes, Corel
Draw, Adobe Photo Shop, Dreamweaver (MX 2003) and Business POS Systems (RQ4), Web based design and management. I am also versed in Hospitality and Tourism programs like Conference Programmer (5.0). I can easily master any new computer program.
Executive Council - Was the Youth director for the Federal and Provincial Associations of the Dufferin Caledon riding association for the Liberal Party of Canada. Attempted to get a youth association certified in the riding but there was not enough youth involvement at the time.
• Leader in sales - consumer and small to medium business wireless sales for a >50 person Authorized TELUS dealership.
• Created innovated promotional marketing strategies to stimulate sales growth, customer loyalty.
• Utilized 7+ years of Customer Service experience and effectively able to establish a report with customers through sales and interpersonal techniques
• Managed staff in adhering to standard operating procedures, ordered and maintained inventory, monitored and reported sales volume, financial and business transactions, trained associates in successful sales and closing techniques.
Worked in two different positions at the university, working in the Student Experience Office and also with the Department of Housing and Conference Services