Paul Turner

International SOS asked me to join them for 3 months over a busy period while an office move takes place. My contract will end in March 2012.

· Ensure that the telecoms, networking and servers are secure and protected from unauthorized users.
· Apply operating system updates, patches, and configuration changes; system performance tuning
· Analyse system logs and identify potential issues with computer systems
· Provide advice and guidance to support telecoms, networking and server projects
· Provide advice and guidance in the event that resources near full use of capacity
· Ensure that all changes to assets allocated to users are notified to the IT Administrator
· Work with the Infrastructure Team to ensure that new projects take the Production Environment into consideration and act as a ‘bridge’ between the two teams in this respect
· Implement changes to the Production Environment through Change Control processes
· Identify opportunities for improvement and make recommendations to line management
· Liaise with external service providers and their respective support teams (Telcos, ISPs, vendors, etc.) to provide effective and efficient customer support to the business.
· Cisco-based networks
· Nortel IP based phone system and NICE call recording
· DELL desktops, laptops and servers, printers

• Data networks, SAN management, disk to disk duplication,
• PABXs and VoIP administration NICE call recording
• Blackberry devices / Blackberry Exchange Server
• Administration of Citrix servers
• Symantec Backup Exec
• SCCM and SCOM
• Full Microsoft environment (AD, Group Policies, Exchange,Clustering, etc.);

- Providing infrastructure support to over 60,000 users at 8 Canada Square, Canary Wharf, London.

- Cisco VPN Administration and 3rd line Support

- Configuration Management

- Microsoft Systems Management Server Administration

- Active Directory Administration (Quest)

- Blackberry Enterprise Server Administration and 3rd line Support

- Supporting Windows Server 2003 / 2008

Data Discovery Solutions enlisted me in 2009 as a 3rd Line Server Engineer. I was responsible for 3rd Line Desktop / Server Support and took a senior role in large migration projects.

Leepeckgroup (previously LeepeckGreenfield Ltd) took me on to manage their IT Department whilst remaining hand-on 3rd line support.

My responsibilities were to cover internal and external assets including system builds, security, detailed problem diagnosis and resolution and adhering to strict SLAs, in addition to writing weekly and monthly reports to executive level.

Worked closely with Support, Network, Project and Sales teams to ensure efficient management, delivery and support of technical services to internal and external customers.

I managed a full project lifecycle of a office move to new building and network supplier, including the design of new network infrastructure. Installing and configuring cisco switches and laid CAT5e cabling throughout.

Managed a successful web server and DNS server migration covering over 500 client websites with no downtime.

- Managed Windows Server 2008 Environments
- Responsible for hosting enviornment; 4 Dell racks comprising over 20 PowerEdge servers, 6 UPS systems(2 spares), 2 tape carosels; 4 Cisco routers, 1 Firewall (SonicWall); air con.
- Active Directory Domain Services
- Exchange 2007
- IIS 6 / 7
- DNS Troubleshooting and administration
- Server Hardware maintenance, installation (HP / DELL)
- Backup Solutions (Backup Exec).
- Monitoring tools (SolarWinds).
- Hosting Tools (Plesk)
- SouceControl / Git
- Firewall configuration; port blocking where necessary
- VPN administration
- SQL Server 2005 / 2008 Administration and Support
- Supported and developed VMWare 6.5 / ESXi images
- Team leading experience and mentoring
- Setting IT policies and governance
- Meeting Service Level Agreements
- Responsible for producing company Disaster Contingency document
- Produced regular website analysis and statistical reports (Crystal Reports / SQL Server 2008)
- Testing beta software. Producing test scripts for QA staff.

Supported financial software on AS-400 systems diagnosing faults liaising with other shared service teams. Installed and configured application hardware repairing faults through to resolution.

Also involved with testing using TestDirector to log faults.

My time at Pennant allowed me to get involved with a varied array of IT roles, including:

- IT Consultancy
- Technical Writing (Framemaker, Robohelp)
- Producing Classroom Based Training materials (Authorware)
- Web Help Applications; HTML, Javascript, SQL

Responsible for day to day management of all internal systems and hosted server environments.

Developed websites including www.shout99.com, www.matchtech.co.uk.

Installation and maintenance of all systems within a clients digital environment.

Produced documentation on operational, system and user procedures & guidelines.

Building, configuration and troubleshooting of server and desktop hardware.

- Providing advice on selection and purchase of IT equipment.
- Maintaining maximum availability of supported services for users.
- Supporting Windows Server 2000 / 2003
- Analysed raw Apache weblogs and produced regular reports.
- Obtaining quotes for supply of goods and services from suppliers.
- Designing, implementing and managing Active Directory.
- Monitoring the progress of third-party maintenance contract suppliers.
- Ensuring that support calls are logged and handled effectively and efficiently.
- Responsible for disaster recovery, closing security loopholes and access levels.
- Ensure adequate antivirus protection & solutions are maintained and updated.
- Identify and recommend improvements for E-mail applications & Web-page development.

Skills used:
Grounding IT Project Management and Support
Windows 2000 / NT Domains
HTML, JS, ASP, MySQL, Apache, CVS, RedHat Linux commands (Grep, VI etc), CVS, Putty

Qualifications: JavaScript Level 2.

My first job after university was at Tiny Computers where I was given the responsibility of creating User Guides for customers.

Throughout the two years I was also involved in 1st Line Technical Support for end users of the products.

The User Guides and manuals I produced won several awards from popular IT Magazines.

HND Communications in Website development and multimedia system design.

Personal Website

In my free time I enjoy cycling, cooking, live music and eating out. I have recently cycled from Southampton to Paris in a 6 day fund raiser for a local cancer charity.