nhaima

- Implement the social media strategy - Manage social media campaigns and day-to-day activites - Manage presence in social networking sites - Monitor trends in social media tools, trends and applications - Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results

- Development and management of digital and social media strategies - Digital reputation analysis and monitoring - Community Management - Customer service - Internet PR - Content editing Past projects: I have participated as a member of Social Reporting Team for the Second Global AgriKnowledge Share Fair hosted at IFAD Headquarters http://www.sharefair.net

Girl Geek Dinners Italy is a community for women working in IT and related sectors and is active in several cities around Italy. As a member of the Girl Geek Dinners Roma team I plan, manage and realize the events along with the rest of the team. Specifically: - Managing relationships with sponsors - Communication on the major social networks and our profiles - Editor at Girl Geek Dinners Roma Blog

- Community management: I coordinated communication and fostered the Web community around Panmind, an online collaboration platform focused on file sharing and enriched by social networking features: http://panmind.org/; - Copy-writing and content editing: I exploited many years of experience on the Internet writing micro-copy and aid marketing copy; and as well I participated in writing and editing the blog's content, keynotes and several articles; - Beta-testing and Quality Assurance: I inspected and tested the application from the users' standpoint to assure its correctness and communicated feedback to the development team. I worked closely with the developers on the internationalization of the platform.

- Delivering tailored personal training sessions one hour each on all Apple software: Mac OS X, iLife, iWork, as well as Professional applications such as Aperture 2, Final Cut Express, providing knowledge of how the Apple world works. - Delivering keynotes and holding workshops to the customers - Mentoring and leading group workshop to colleagues - Providing excellent customer service. - Helping customers about Apple products - Guiding “Specialists”, wanting to move into the “Creative” role (http://www.apple.com/jobs/us/retail.html#creative), through fundamental training - Contribute feedback to the team and to folks in training - Provide diverse product knowledge to deliver exceptional Apple ownership experiences. - Enrich customer lives by helping them find the appropriate technological lifestyle solutions to fit both their personal and business needs. - Evaluated and responded to fulfill customer needs, both with original purchases and upgrades, gained extensive customer service experience - Give advice to business customers through consultations - Record and track business sales - Continuing education with Apple’s products and services - Aperture certified

Community manager and content editor - Web Marketing; - online communication, on the major social networks; - web content editing and writing.

- Provide diverse product knowledge to deliver exceptional Apple ownership experiences. 
- Enrich customer lives by helping them find the appropriate technological lifestyle solutions to fit both their personal and business needs. - Evaluated and responded to fulfill customer needs, both with original purchases and upgrades, gained extensive customer service experience - Give advice to business customers through consultations 
- Record and track business sales 
- Continuing education with Apple’s products and services Skills: - marketing - customer service - communication

Security Analyst at Telecom Italia Mobile (TIM) - Coordinate, collect and analysis core business vulnerability assessment; - Develop security test procedures for vulnerability assessment and penetration test - Develop security procedures for incidents and crisis response plans - Evaluation of new technologies for incident reporting and case management

Ingegneria delle Telecomunicazioni