While my work in the Financial Services, Trading, and Legal Industries has given me significant exposure to some of today’s most fundamental business technologies; patience and persistence are the two traits that have facilitated my growth the most.
The reason I chose this career path was because I have always been a people person with the ability to learn and adapt quickly to both technology and the way people and business use it.
I possess the track record, technical knowledge, and expertise to effectively:
•Manage and support a complex corporate network infrastructure
•Work as part of and/or manage a team to aggressively resolve user and technical problems
•Maintain necessary standards and incorporate innovative technology solutions to support corporate standards and objectives
Specialties: Blackberry Administration, Light Networking, Messaging Administration (Domino/Exchange), Graphic Design, Hardware Management & Maintenance, Building Management System
Primary lead on all server side technology supporting the employees and their infrastructure
~ Facilitate all front end resources and client management, including but not limited to private lessons, group lessons, parties and events.
~ Communicate with the clients and students to help manage expectations of this highly athletically technical sport.
~ Longboard instructions
Utilize expert Customer Service and Technical Support skills to provide World Class Technical Support to attorneys, paralegals and other firm staff. Serve as an escalation point for first level technicians and actions issues routed to the Help Desk from other IS Teams and from customers via email.
Effectively utilizes technical troubleshooting skills to provide a high level of support for problems encountered both during and after normal business hours. This position requires 95% second level, loaner laptop and onsite/deskside support and 5% phone support.
Professionally and courteously communicate with fellow specialists, resolver groups and other IS staff
Professionally seek additional information and provide customer with appropriate updates
Interact with customers in a polite and courteous manner and extend oneself by responding to customers needs.
Uses a high degree of accuracy and adheres to Weil standards in ticket coding
Understanding of Microsoft Office suite, Lotus Notes, Document Management Software (Docs Open Preferred) and Client Remote access technologies to include Citrix, Virtual Private
Networking and the troubleshooting tools for those technologies.
After a failed Disaster Recovery (DR) scenario, Cravath contracted me to analyze and assess the Distributed File System (DFS) for issues regarding the failover process to the DR site. Provided best practice in both short term and long term solutions specific to their environment.
As the sole supporter of a small office environment, I managed and maintained all aspects of the Lotus Notes, Mobile Messaging, Media Archving, and Backup environments. Supporting close to 100 users of email, I managed all mail flow, including fail over and disaster recovery scenarios. On call, 24x7 service.
• Contracted as part of a team to provide senior-level support to clients within an international real estate firm managing the Time Warner Towers.
• Worked as part of a team to support the technology initiatives of one of the largest investment banking firms in New York. Responsibilities included: Lotus Notes Administration, Blackberry Administration & Upgrade Maintenance, Network Administration, Anti-Virus Administration, Website Development, Client Support, and an understanding of various financial softwares and services.
DOMINO/NETWORK ADMINISTRATOR for the largest construction firm in New York City as well an extended member the helpdesk team.
• Lotus Domino R5 & R6 management of a robust, complex, and distributed global messaging and application environment and ensured the availability of development, pre-production and test environments. Supported the installation and configuration of Domino servers and related components. RightFax integrated email faxing for R5 & R6 mail files
• Created innovative graphic interfaces for business oriented databases to track project related data for Fortune 500 clients including, Merrill Lynch, Bloomberg, and Bank of America
Network Management activities included; DNS and IP addressing,
• Analyzing network trends for points of failure or over subscription, integrating corporate wide backup solution to ensure the recoverability of vital business data, and traveling to off-site locations to update, install, rollout, and troubleshoot client based applications