Matt Moline

Direct customer service, enrollment, and technology functions within $120 million, 11,000 member health plan sponsored by US Department of Defense (DOD), including full P&L.

Work within senior leadership team to develop and implement innovative solutions to strategic challenges that the company faces as it navigates the bankruptcy and reorganization process

Conduct extensive process and data analysis on critical systems in an effort to increase productivity and customer satisfaction, leading to an increase in member satisfaction of 17% as measured by the annual member survey as well as four consecutive government technology audits.

Lead the efforts of three departments including 17 full time employees and eleven consultants

Consolidate business-line focused IT systems into unified architecture resulting in cost savings of 42%, primarily from reduced spend on data center operations

Evaluate future outcome scenarios and work alongside external consultants to prepare PowerPoint decks for review by external stakeholders

Oversaw all aspects of corporate technical infrastructure including the development of long term IT strategy, the implementation of that strategy and the ongoing evaluation of data and results

Increased systems uptime by 3 percent year over year

Implemented centralized system for Provider Credentialing group to streamline credentials application process decreasing average time per application by 20%.

Reduced expenditures on mobile data communication and telephony by 35% through the use of effective policies and wise purchasing strategy

Ensured compliance with a number of contractual and legal information technology requirements in order to meet DOD imposed standards for security and confidentiality, including NIST and DIACAP.

Managed the overall IT security risk for the organization.

Planned and implemented additions, deletions and major modifications to the supporting infrastructure.

Oversaw the planning and management of the Cisco VOIP system and manage division wide upgrade efforts.

Responsible for ensuring HIPAA compliant information systems.

Directed the strategic and day-to-day operations of the IT department in supporting all computer systems, telecommunications equipment, applications and production infrastructure in various corporate environments

Led new services and initiatives that enhanced the organization’s efficiency in a cost effective manner

Evaluated performance, set goals and policies, and improved the technology department support team’s efficiency by an average of 23% as measured by time to close ticket and first call resolution

Worked with other departments to ensure successful completion of organizational projects.

Created IT consultancy aimed at solving the IT needs of small businesses.

Provided complete technical services to clients including network, hardware, software, web and strategic issues.

Collaborated closely with clients to develop successful IT strategies aligned with broader business goals

Generated over $1,000,000 in revenue over the life of the company

Performed all operations, legal, marketing, accounting and entrepreneurial tasks related to the startup and management of an ongoing business.

Administered five city, eight server, 130 system NT managed WAN.

Supported 100+ users with all hardware and software issues.

Supervised and trained three person IT staff.

Administered and documented several Access databases.

Authored training manual for database operators.

Authored Requests for Proposal for development projects.

Managed data backups and security.

Trained staff in use of hardware and software.

MBA in Global Business, Quantitative Finance and Strategy
Activities: Class Representative, Elected Management Consulting Association, Langone Student Run Investment Fund

BA in Economics-Philosophy
Activities: Triathlon Club (President), HSLI (Instructor)

AA in Transfer Studies