at Interactive Intelligence
Information Technology and Services | Indianapolis, Indiana Area, US
Highly skilled with all Microsoft Windows platforms in all aspects; also proficient with Apple
OS's, and Linux OS's.
Familiar with basic to intermediate computer networking.
Experience using both hardware and software virtualization technologies including VMware, and
Altiris Software Virtualization Services
Proficient using Symantec Altiris Deployment Services, both Deployment and Notification
Experience creating and deploying software packages via WISE Software Packaging, as well as
Extremely knowledgeable and practiced in hardware diagnostics, repair, and installation.
Specialties: Hardware diagnostics and repair, customer/client interaction, application packaging, application virtualization, desktop virtualization
Senior Systems Engineer / Interactive Intelligence
Handlers and Integrations Team
Information Systems Specialist / Butler University
Support all technology for College of Pharmacy & Health Sciences faculty, staff, and students.
Maintain technology and software in all pharmacy classrooms.
Troubleshoot and solve any technology problems with COPHS faculty, staff and students.
Act as liaison between COPHS and Information Resources.
Help train students, staff, and faculty with new technology and software.
Computer Lab Administrator / Butler University
Maintained all hardware and software aspects of 39 computer labs on campus, additionally all
Responded to immediate and/or in-class problems in any labs and classrooms.
Communicated and worked with faculty/staff to ensure computer lab quality and satisfaction.
Analyzed application compatibility and function for computer lab upgrades and replacements, and
provided recommendations for improvements.
Implemented 3rd-party utilities to package or virtualize software, and deploy to computer labs.
Involved in project moving towards virtualized computer labs.
Break-Fix Supervisor / Technical Services / Butler University
Responsible for hardware diagnostics and repair on any university-owned computer.
Coordinated computer backup, repair, and restoration for faculty, staff and labs.
Installed new hardware and/or software purchased by a faculty/staff member, also helped train, if
Helped research and determine computer hardware/software needs for future replacements.
Trained, supported, and collaborated with student Technical Services team.
Resume: Malcolm Rogers
On-Call Field Technician / Need-A-Nerd Computer Service
Need-A-Nerd Computer Service (Fortville, IN)
Performed on-site installs, diagnostics, repairs, etc for business and consumer clientele
Worked successfully with a very customer service-driven supervisor.
Covered all parts of home and small business PC maintenance, installation and repair.