Senior Manager - Voice of Customer Listening at American Express
Financial Services | Sydney Area, Australia, AU
Specialties: Product innovation, project management, cross-functional liaison, cross cultural relationships, out-of-the-box business ideas and strategy
Sept
2011 - Present
Senior Manager - Voice of Customer Listening / American Express
Feb
2011 -
Sept
2011
Project Manager - Voice of Customer Listening / American Express
Working on point of arrival solution of global complaints model
Apr
2009 -
Feb
2011
Project Portfolio Manager - Greater China / American Express
Managing portfolio of projects accross China, Hong Kong and Taiwan and leading and supporting project managers delivering results.
Developing strategic technology roadmap within Greater China to allow best in class servicing and leveraging synergies accross three markets.
May
2008 -
Apr
2009
Manager, Solutions Delivery JAPA / American Express
Jan
2006 -
May
2008
Manager, MIS & Data Quality JAPA / American Express
Aug
2005 -
Dec
2006
Project Manager / American Express
Feb
2003 -
Aug
2005
MIS Manager / CITS American Express
Leading MIS Team in China to render MIS projects, to provide information management and reporting for internal and external use; localize expertise by transfer of knowledge and skill building.
During the service in China, also been involved in designing, developing, and launching SMART (Self Managed Air Reservation Tool) - the first online booking tool for corporate travel in China - with Motorola as first client deployed. Motorola's usage is averaged approximately 90% of the overall transactions which is a huge success.
Aug
2001 -
Feb
2002
Project Manager / American Express
Leading back-office migration project in Indonesia.
Sept
1999 -
Jul
2001
Business Finance Analyst / American Express
Producing monthly business key performance indicators report for Corporate Travel including P&L and productivity metrics; consolidating local accounting report for Asia Pacific region into regional accounting report.
Jul
1999 -
Dec
1999
Project Administrator / NRMA Insurance
-
1998
-
2000
The Australian National University
MBA
in
Finance, General Business Administration
University of Indonesia
B.A
in
Economics; Industrial Economics
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Websites:
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Interests:
new technology, web 2.0, technology application in everyday's life, china, shanghai, asia, world domination (in a good way), macintosh, life 2.0, globalization