Profile
Senior Manager - Voice of Customer Listening at American Express
Financial Services | Sydney Area, Australia, AU
Experience
- Sept 2011 - PresentSenior Manager - Voice of Customer Listening / American Express
- Feb 2011 - Sept 2011Project Manager - Voice of Customer Listening / American ExpressWorking on point of arrival solution of global complaints model
- Apr 2009 - Feb 2011Project Portfolio Manager - Greater China / American ExpressManaging portfolio of projects accross China, Hong Kong and Taiwan and leading and supporting project managers delivering results.
Developing strategic technology roadmap within Greater China to allow best in class servicing and leveraging synergies accross three markets. - May 2008 - Apr 2009Manager, Solutions Delivery JAPA / American Express
- Jan 2006 - May 2008Manager, MIS & Data Quality JAPA / American Express
- Aug 2005 - Dec 2006Project Manager / American Express
- Feb 2003 - Aug 2005MIS Manager / CITS American ExpressLeading MIS Team in China to render MIS projects, to provide information management and reporting for internal and external use; localize expertise by transfer of knowledge and skill building.
During the service in China, also been involved in designing, developing, and launching SMART (Self Managed Air Reservation Tool) - the first online booking tool for corporate travel in China - with Motorola as first client deployed. Motorola's usage is averaged approximately 90% of the overall transactions which is a huge success. - Aug 2001 - Feb 2002Project Manager / American ExpressLeading back-office migration project in Indonesia.
- Sept 1999 - Jul 2001Business Finance Analyst / American ExpressProducing monthly business key performance indicators report for Corporate Travel including P&L and productivity metrics; consolidating local accounting report for Asia Pacific region into regional accounting report.
- Jul 1999 - Dec 1999Project Administrator / NRMA Insurance
Education
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1998 - 2000The Australian National UniversityMBA in Finance, General Business Administration
- University of IndonesiaB.A in Economics; Industrial Economics
Additional Information
Websites:
Interests:
new technology, web 2.0, technology application in everyday's life, china, shanghai, asia, world domination (in a good way), macintosh, life 2.0, globalization
Map
Upcoming Trips
Past Trips
Past
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Katoomba, Australia, January 2012Jan 22, 12 - Jan 25, 12
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PhiladelphiaJul 02, 11 - Jul 04, 11
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Home LeaveJun 03, 11 - Jun 19, 11
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GreensboroMar 13, 11 - Mar 18, 11
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Final MovesMar 09, 11 - Sep 06, 11
