Director of Product Management at Seesmic
Internet | San Francisco Bay Area, US
Experienced web product collaborator with demonstrated success managing teams and interacting with clients and users, defining and supporting product strategy, and broad knowledge within web software settings.
• Ten years of professional web software product and project management, development and technical support
• Eight years experience leading teams delivering customer facing solutions
• Extensive experience with custom software development and web strategy execution.
• Successful delivery of high volume, heavily trafficked web based software applications
Specialties: Community management, business development, product management (SaaS), project management, web usability & design, Agile software development, relational database management, higher education administration, Internet marketing, CRM (customer relationship management) systems, online social networking/community building, change management, business process analysis
Feb
2011 - Present
Director of Product Management / Seesmic
Mar
2010 -
Feb
2011
Director of Community and Partnerships / Seesmic
Apr
2009 -
Mar
2010
Community Evangelist / Seesmic
Feb
2007 -
Mar
2009
Vice President, Product and Operations / Embark Corporation
Managed team of product managers responsible for delivery of product specification requirements, user stories and acceptance tests, and led product development strategy and roadmap. Supervised team of directors responsible for the project team delivery and technical support of online modules to higher education institutions, and provide online technical support for both consumer and business users.
Sept
2006 -
Feb
2007
Director, Product Management / The Princeton Review
Responsible for driving the product release strategy, defining high-level product requirements, and coordinating interaction with development, client services and directly with clients. Project managed the production and transfer of development requirements to stories using Agile development process that explain customer activities and interactions, and oversee the project development between engineering and testing teams in New York and San Francisco.
Oct
2003 -
Sept
2006
Director of Product Operations / The Princeton Review
Managed team of Implementation (project) Managers responsible for the client engagement and operational development of online modules for over 200 higher education clients including specifying goals, strategy, staffing, scheduling and allocation of available resources and ensure on-time and on-budget completion. Responsible for day to day management of technical support - through Implementation Managers and separate Technical Support department - ensuring launch, communication, release training and troubleshooting for both higher education clients and users.
Oct
2002 -
Oct
2003
Project Manager - Development / The Princeton Review
Responsible for higher education web applications development projects through the full software development lifecycle from inception to successful deployment. Managed team of web engineers and testers, ensured projects were successfully delivered on-time, within budget, and to product specifications with various product managers.
Jul
2001 -
Oct
2002
Manager, Implementation Services / Embark.com
Managed team of developers and testers responsible for operational development of online modules including scheduling project deliverables, milestones and required tasks to ensure on-time and on-budget completion. Established and maintained working relationship with clients both as a project sponsor or escalated point of management for successful project completion
Mar
2000 -
Jul
2001
Manager, Data Transfer / Embark.com
Managed team of developers responsible for module development of data transfer from web applications to various university database systems (Peoplesoft, Datatel, SunGard Banner) in various data formats (Electronic Data Exchange – TS-189). Acted as support engineer to client services and sales for potential sales calls as a technical specialist.
Oct
1999 -
Mar
2000
Web Developer / Embark.com
Designed and built leading-edge web applications for university admissions market.
May
1993 -
Aug
1999
Youth Ministries Coordinator / Cameron House
• Coordinator of programs with a team of youth staff for more than 600 youth (K-12) and families with emphasis on leadership development and community service. Programs included: weekend youth programs, weekday afterschool programs, peer counseling, youth leadership, immigrant and at-risk prevention, sports leagues, summer programs, conferences and various events
• Developed and implemented comprehensive strategy for leadership to a volunteer corps of 20-100 youth and adults. Organized and led formal training session and retreats, conducted individual consultations and counseling, developed leadership training manuals, composed evaluation plan and wrote quarterly evaluations
• Created and managed a Computer Center, including installation of hardware and software. Configured network of computers and performed troubleshooting duties
• Related activities have included co-directing or co-planning various local and nationwide conferences for 500 to 6000 participants
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Websites:
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Interests:
Muay Thai, Basketball, Drama, Guitar, Karaoke