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- SummaryHigh performing professional with over 12 years experience in the Infrastructure industry, prior to joining Autodesk. Now managing a team of senior Specialists, who provide services to our premium customers. Extremely customer-service focused, with the ability to create a highly-motivated and successful team.Specialties: Team building, customer satisfaction, social media, training, remote management, Net Promoter ScoreExperience
- Apr 2012 - PresentManager, Premium Support Services / AutodeskAEC / ENI
- Apr 2011 - May 2012Manager, Americas Product Support / Autodesk, Inc.-Responsible for a team of 10 Support Specialists, located across multiple countries -Convert global corporate goals into strategic team decisions -Define CRM process requirements for Product Support -Developed and implemented training plan to align team’s skillset to corporate suite initiative -Analyze and act upon KPI metrics
- Nov 2009 - Apr 2011Product Support Team Lead / Autodesk, Inc.-Responsible for the day-to-day operations of the Americas AEC Civil team -Direct follow-up and action related to customer feedback -Managed and authored one of the most successful Civil 3D specific blogs (beingcivil.typepad.com)
- Jan 2008 - Nov 2009Product Support Specialist / Autodesk, Inc.-Provided award-winning technical support to Civil customers located in North & South America -Consistently ranked in the top 5 for customer satisfaction scores among my peers -Created and presented content viewed by Autodesk Resellers, nationwide
- Aug 2001 - Dec 2007Project Manager / Promised Land Survey, LLC-Design of land development plans, working with Local, State, and Federal regulatory agencies -Wetland delineation, mitigation, and permitting -Responsible for ensuring environmental projects were done on time & within budget -Presentation of plans to planning, zoning, and conservation boards
- Jun 1998 - Aug 2001Wetland Scientist / Civil Technician / SFC Engineering Partnership-Wetland delineation and permitting -Residential, commercial and cellular site design plans
Education-
1992 - 1997University of New HampshireBS in Water Resources Management, Wetland Ecology, Soil Science
Activities: WUNH 91.3fm
Additional Information-
Websites:
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- We here at A Ziemba Design love technology and innovation. We recently discovered this article about "SketchSynth". This product has some amazing potential. It's interactive, creative and very clever. Well done, Billy Keyes.
- If you plan to go to Cape Cod for your summer break, make sure to drop on by Sesuit Harbor Cafe and maybe pick up one of these T-shirts as a keepsake. http://sesuitharbor-cafe.com/
- Google has launched another useful product, "Google Drive" Access your files from anywhere and share information with clients, co-workers, family or friends. Check it out.
- Fabulous Pet Treats created by, Suzanne Bohman. These treats are produced from products supplied by NH Farms. Reinforcing the message to "Eat Local & Support Your Local Farms"
- Google+ has updated the look of user profile page. Business owners take advantage of the new branding opportunities. Similar to Facebook, Google+ now grants a larger space for personalization or branding. Take a look and have fun!
- Very clever visual pun created by 19 year old graphic design student, Jonathan Mak.
- Pretty cool new product, the "Pebble". Nicely designed & well thought out. Apple & non-Apple users Unite! This product deserves a gander.
- a busy week here at the shop. Brand building, web graphics, vehicle graphics and bicycle wheel graphics. . .o my! What a fun week! Thanks for trusting A ZIEMBA DESIGN with your business.
- Easter is this weekend! What are some of your favorite holiday traditions/memories? When I think of Easter, this tagline from a M&M's commercial circa 1980 comes to mind: "Thank you Easter Bunny! Bawk! Bawk!" Advertising genius!
- just wrapped up some fun product renders for a great client. Looking forward to seeing them take the market by storm!
- We just hit reached 150 "likes" today! Thank you much for the love and support!
- Art is not expendable. Inner-City Arts, non-profit located in LA making a difference, shaping future generations with art education.
- Great article on how some famous brands developed their names. Some good inspiration for all you start ups out there. Enjoy.
- Sweet story about how one of my clients, The Velo Resource, LLC goes international! Mangal Lama is sporting a super sweet kit in this here pic. Making us proud. :) Go Mangal! Go TVR!
- Received great client feedback last night! Looking forward to seeing tremendous success for this new product launch!
- We all know there have been rumors about Facebook Fan Pages getting the desirable Timeline format. Well, those rumors will become a reality March 30th! If you are not familiar with the Timeline format, there is plenty of time to get acclimated. Read this article to learn how to effectively use this feature to promote your business.
- Meet Professor GreenThumb of GrowZone Mascot illustration, "Professor GreenThumb" for GreenZone, business offering fertilizers, nutrients, glow lights, hydroponic equipment, pest control, and soils.
- Yes, A Ziemba Design, has made it to the cool kid club. ;) Feel free to follow us on Pinterest, see our work and what makes our creative juices tick. Thank you!
- Pinterest is becoming the hottest social networking site out there. trumping Google+! As a brand, use this platform for: contests, new product approval, brand personality showcasing, or to simply speak to your customers. It's cool, hip(join via invite only, yes one of those clubs) but as of now it's the hottest. Worth checking out.
- A couple of exciting projects underway. . . pad & pencil in hand. May sketches begin! Happy Saturday folks. :)
- To learn more about Dave Coleman and to view even more of his work. Please visit his site: http://www.daveacoleman.com/
- I recently had the pleasure of working with Dave Coleman (a brilliant web developer/designer/social media & email marketing expert), creating custom illustrations for "ListVerticals" Business Marketing Solutions' website. http://www.listverticals.com/ "ListVerticals" Business Marketing Solutions, Email Lists for B2B. Vertical Markets such as Education, Automotive, Healthcare & Construction.
- For those e-social butterflies out there. There are 3 new apps to help you better manage your online networking accounts. 1. Alternion (allows you to manage more networks, in one spot) 2. LiveGO (smaller scope, incorp. email and messengers) 3. Netvibes (more of a "BigBrother" or monitoring dashboard.) Interested in learning more?
- Just an example of how simplicity and a great message creates a clean, yet dynamic creative solution. Motion designer used Illustrator and After Effects.
