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Info
- SummaryHigh performing professional with over 12 years experience in the Infrastructure field, prior to moving into Product Support. Now managing a team of Support Specialists, who provide support throughout North and Latin America. Extremely customer-service focused, with the ability to create a highly-motivated and successful team.Specialties: Team building, customer satisfaction, social media, training, remote management, Net Promoter ScoreExperience
- Apr 2011 - PresentManager, Americas Product Support / Autodesk, Inc.-Responsible for a team of 10 Support Specialists, located across multiple countries
-Convert global corporate goals into strategic team decisions
-Define CRM process requirements for Product Support
-Developed and implemented training plan to align team’s skillset to corporate suite initiative
-Analyze and act upon KPI metrics - Nov 2009 - Apr 2011Product Support Team Lead / Autodesk, Inc.-Responsible for the day-to-day operations of the Americas AEC Civil team
-Direct follow-up and action related to customer feedback
-Managed and authored one of the most successful Civil 3D specific blogs (beingcivil.typepad.com) - Jan 2008 - Nov 2009Product Support Specialist / Autodesk, Inc.-Provided award-winning technical support to Civil customers located in North & South America
-Consistently ranked in the top 5 for customer satisfaction scores among my peers
-Created and presented content viewed by Autodesk Resellers, nationwide - Aug 2001 - Dec 2007Project Manager / Promised Land Survey, LLC-Design of land development plans, working with Local, State, and Federal regulatory agencies
-Wetland delineation, mitigation, and permitting
-Responsible for ensuring environmental projects were done on time & within budget
-Presentation of plans to planning, zoning, and conservation boards - Jun 1998 - Aug 2001Wetland Scientist / Civil Technician / SFC Engineering Partnership-Wetland delineation and permitting
-Residential, commercial and cellular site design plans
Education-
1992 - 1997University of New HampshireBS in Water Resources Management, Wetland Ecology, Soil Science
Activities: WUNH 91.3fm
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Posts
- Feb 21, 12
Civil 3D is a program that works pretty well with other programs and it also allows other third party applications to be installed and configured to work with Civil 3D. Many times, especially if working with survey data, you may...
- Feb 17, 12
Hello everybody ... Lately we've been seeing lots of Civil 3D user trying to get more out of their Civil 3D. As all of you know, the engine of Civil 3D (partially) is Map 3D. So, here you will find...
- Feb 16, 12
Although Almas has previously written about the Drawing Cleanup Tools (MAPCLEAN) in a post way back from 2009, I thought that these two words could be very helpful in using this tool: Order Matters. The order in which you send...
- Feb 10, 12
We witness that today very large percentage of e-mail traffic and also a significant number of web sites are infected by malicious code that may attack your system. These days, it is hard to imagine any serious system without some...
- Feb 08, 12
There's a new feature that was introduced in the 2012 release of Map 3D that hasn't gotten a lot of use, but is really useful if you want full control over your labels: Label to Text (MAPLABEL2ANN). It lets you...
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