Dan Everest

Delivering impartial and independent assessments of unresolved complaints from the general public; providing answers specifically relating to payment protection insurance, its mis-sale and surrounding issues.
• First point of contact for consumers, claims management companies and financial businesses for telephone, email and postal correspondence.
• Excellent consumer issue rectification, explaining complex financial processes and systems in layman’s terms to confused, angry or upset individual.
• Investigate and determine a true account for individual case sales processes, providing a fair and reasonable outcome based on the merits of each case.
• Communicate effectively with consumers and businesses to ensure they understand how and why I made my decision.
• Most effective at solving complex issues arising from legal, corporate and investigative procedures; such as jurisdiction matters and cases requiring a sensitive touch.

Ensuring the security of the largest RAF base in the UK. Directly responsible for the protection of 20% of the Air Force's fleet of aircraft (around 80 aircraft), as well as protectively marked materials, cargo and passenger handling facilities and sensitive UK defensive assets.
- Proven experience of access control and security violation management.
- Trained in crisis management, conflict resolution, evidential interviews, basic forensics, protective security.
- Promote and adhere to health and safety aspects at all times as set out by RAF Policy and Military Law
- Management of health and welfare of the working dogs on the Police Dog Section with specific care and responsibility for the specifically licensed animals.
- Responsible for the welfare, discipline and law enforcement the service personnel of armed services.
- Checked by the Criminal Reference Bureau and Home Office to an enhanced level.
- Vetted by the Defence Vetting Agency to SECRET level.

Responsible for the management, upkeep and distribution of technical documentation to aircraft surveyors responsible for ensuring the airworthiness of the UK's civil aviation aircraft.
- Main driving force behind a project to upgrade the CAA's technical documentation to digital status for storage and distribution. Project included tender specification and selection, testing, instruction, upkeep and maintenance of a remote server distribution system utilising Citrix and remote technologies.
- Daily workflow included verbal and written communication with major international aircraft manufacturing companies including Boeing, Airbus, Bombardier, Eurocopter, Cessna and Raytheon.
- Provided a remote support system and help desk for users having difficulties connecting, using or locating documentation.
- Provided a liaison between CAA aircraft surveyors and aircraft manufacturers, specifically engineering, licensing and technical support departments.

First employed as a check out assistant, I progressed through the company until I was a supervisor on the customer service desk.
Responsible for management of personnel, customer problems and complaints, ordering and stocking procedures and cashing up after the days sales.