Responsible for the management, upkeep and distribution of technical documentation to aircraft surveyors responsible for ensuring the airworthiness of the UK's civil aviation aircraft.
- Main driving force behind a project to upgrade the CAA's technical documentation to digital status for storage and distribution. Project included tender specification and selection, testing, instruction, upkeep and maintenance of a remote server distribution system utilising Citrix and remote technologies.
- Daily workflow included verbal and written communication with major international aircraft manufacturing companies including Boeing, Airbus, Bombardier, Eurocopter, Cessna and Raytheon.
- Provided a remote support system and help desk for users having difficulties connecting, using or locating documentation.
- Provided a liaison between CAA aircraft surveyors and aircraft manufacturers, specifically engineering, licensing and technical support departments.