©BOE.
Courtney Bolton is a digital product designer, creative director, web strategist & UX specialist living in New York, NY. /courtneybolton.com
Profile
Summary
+8-10 years of interactive design experience, with extensive hands-on problem-solving in concept creation, brand strategy, information architecture, interaction design, visual/user interface design, usability, & user research. Previous & current employers include A-list design agencies & top-tier consumer brands:
• Method
• R/GA
• Businessweek
• Apple Computer
• TD Ameritrade
Previous clients-employers include: Bank of America, Lehman Brothers, MF Global, TD Ameritrade Financial Advisors, NY Stock Exchange, Capital One Financial, Daytek, NASDAQ, EMC, AOL, Levi's, TED Talks, Nokia, Avaya, IBM, ESPN, New York University, Parsons, New York University, Tisch ITP, MIT, & US-GOV.
Courtney graduated cum laude from Washington University in St. Louis as a dual-degree scholar with a B.F.A., Communication design & a B.A., English literature. She spent her semester abroad with the Accademia Italiana in Firenze, Italia, and later attended the Columbia Business School.
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Experience
- Jan 2000 - PresentPrincipal –Designer, Consultant / Courtney Bolton, Creative Services.
- 2008 - PresentUser Experience /UX Design Lead, Sr. Manager / Businessweek Digital, The McGraw-Hill Companies
- 2007 - PresentDesign Director, Web Applications –Capital Markets Prime Services / Lehman Brothers
- 2007 - PresentSr. Interaction Designer, Strategist / Method Inc, NYC
- 2004 - PresentUX– User Experience Designer, Design Innovation & Product Strategy / TD Ameritrade
- 2002 - PresentSr. Interaction Designer, Information Architect / R/GA
- 2001 - PresentClient Representative, Midwest Region / Apple Computer
- 2000 - PresentDiagnostic Networking Consultant / Washington University in St. Louis, Olin Business School
Education
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2006 - 2007Columbia University - Columbia Business School
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2000 - 2004Washington University in St. Louis
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2000 - 2004Washington University in St. Louis
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2002 - 2002Accademia Italiana
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1996 - 2000Kapaun Mt. Carmel
Additional Information
Recent tracks
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Getaway Car by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}9 hours ago
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Gun For The Whole Family by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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Bring Back Pluto by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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Catacomb Kids by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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The Harbor Is Yours by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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Citronella by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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Dark Heart News by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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Dark Heart News by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
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None Shall Pass by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}10 hours ago
Top artists
Latest checkin
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@Heathers (506 E 13th St)5 hours ago in New York, NY
Badges
Checkin history
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@Heathers (506 E 13th St)5 hours ago
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28 hours ago
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@Longfellow Bridge (Longfellow Bridge)32 hours ago
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@WXYZ Bar (727 Marrett Rd)33 hours ago
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@Aloft Lexington (727 Marrett Road - A)33 hours ago
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@Battelle Memorial Institute (One Cranberry Hill)34 hours ago
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@Element Lexington Pool (727 Marrett Rd)34 hours ago
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@Aloft Lexington (727 Marrett Road - A)3 days ago
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@WXYZ Bar (727 Marrett Rd)3 days ago
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@Amtrak ClubAcela (BOS) (South Station)3 days ago
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3 days ago
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@Fort Point Post Office (25 Dorchester Ave)3 days ago
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3 days ago
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@U.S. Post Office, Sharon 02067 (15 South Main)3 days ago
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@Rhode Island State House (82 Smith St)3 days ago
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@The Providence Biltmore Hotel (11 Dorrance St)3 days ago
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@The Black Sheep Public House (247 Main St)3 days ago
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@Point O' Woods Beach (1 Hilcrest)3 days ago
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@White Sands Beach (49 Seaside Lane)3 days ago
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@Between the Bridges Marina (140 Ferry Rd.)3 days ago
Posts
How to Identify the Best Design Problems
One of the core principles of UX is to solve existing problems, or problems that people are already struggling with. While this might not be as glamorous as inventing a brand new thing it is more practical: it makes identifying problems easier and people are much more receptive to your design. If you’re solving a known problem you don’t have to convince anybody that your design is valuable…they already know exactly why they want to use it.
Unfortunately, there are far more problems than there are designers to solve them. So how do you know you’re solving a problem that’s worth solving? How do you know that the problem you’re trying to solve is a real pain point that people will pay money for? How can you be sure that you’re prioritizing problems such that the one you’re focused on is the most important one?
Here is a simple framework that does just that:
1. Are People Frustrated?
If you ask people what their problems are, you’re likely to get a laundry list of issues as an answer. Saying we have a problem is easy, but the real problems are the ones we get emotional about. Frustration is the first clue that people have a real problem on their hands. They might not know how to articulate the problem they have but if they are frustrated then a problem exists somewhere. Frustration comes in several forms:
- They complain about it. (our favorite way to express frustration)
- They reluctantly accept something as “the way it is”
- It’s on a list of things to do
- They’re asking others for opinions & recommendations
If people aren’t frustrated, it means the issue at hand is not a real problem yet or they don’t recognize it’s a problem. Don’t try to convince people they have a problem…look for existing frustration instead of creating it anew.
Sometimes people are frustrated and don’t know exactly why. If people could articulate the root problem they might have solved it by now. So do user research by interviewing them, employing the Five W’s technique, or otherwise finding out what the real problem is. Once you know the real problem, often the solution presents itself.
2. Are People Actively Trying to Solve It?
Frustration is a major clue that a problem is important, but people get frustrated by a lot of things, some of which they’ll never do anything about. And, amazingly, some things stay problems forever! So try to wait until people take action against their problem in some way. This means they’ve prioritized the problem to one they really care about and are ready to take on.
Look for behavior that shows people are taking action. Are they cobbling together a solution from existing parts? Have they started a project with the express intent of taking on this problem? Are they amassing a library of information about this problem? Are they trialing software that is focused on this problem area?
People pay lots of lip service to problems they’re having but we have many more problems than time to solve them. So look for action, however small, to guide your design efforts.
3. Are People Already Spending Money?
Taking action is a necessary step, but it isn’t the best signal that we’re onto a great problem. People spending money is the strongest signal we have that they value the problem and would value a design that solved it for them.
Here are some ways that people might spend money:
- Purchased software - If they have purchased existing software then it’s a good sign this is a real problem to them. Note that this doesn’t mean they are happy…if they’re frustrated with existing software that they paid for then you can be further sure it’s a core problem.
Hired consultants - they don’t know how to solve the problem…they want to get another brain on the job. When I was consulting this was key…many people were trying to solve a problem for so long that they couldn’t think objectively about it. What they needed was someone familiar with the problem space who didn’t have their head in the weeds. Being close to a problem for too long can actually make it much harder to solve!
Building it themselves - this means that existing tools are yet good enough to solve the problem yet its worth the investment to get it solved. Building yourself is a crucial indicator that you’ve prioritized this problem to the top of your list.
Prioritizing the Most Important Problems:
Prioritization is a core competency of UX designers. We have to prioritize the people we design for, the features we choose to build, the elements on a page, as well as the overall problems we choose to solve. But choosing problems isn’t always easy…people have no end to the improvements they want made in their lives. This simple framework helps you prioritize problems based on people’s actual behavior, not just what they say or think. By focusing on whether people are frustrated, already taking action, or most importantly already spending money, UX designers can be sure they’re tackling the most important problems for their clients and customers.
Neil Freeman, 2007 All of the active three-letter airport codes in alphabetical order.IATA airport codes among all possible three-letter strings
postcard
6 x 4 inches
Part of A series of Flight Postcards, a set of postcards curated by Leah Beeferman and published by Projectile Press.
- 1. For online demonstrations we use GoToMeeting
- 2. For website analytics we use Google Analytics
- 3. For uptime monitoring we use Pingdom
- 4. To manage our sales pipeline we use Salesforce
- 5. For bug tracking we utilise Mantis
- 6. For email and promotional campaigns we use Campaign Monitor
- 7. To gather feedback we use SurveyMethods
- 8. For staff professional development we use the training libarary at Lynda.com
- 9. And of course, we use Analysis-One to measure and monitor the financial and non-financial performance of our business.
- from: Mashable.com: http://mashable.com/2008/09/21/270-online-business-tools/
SuperBetter helps you achieve your health goals — or recover from an illness or injury — by increasing your personal resilience. Resilience means staying curious, optimistic and motivated even in the face of the toughest challenges.
Any company that ensures I never forget your birthday should be worth at least $100 billion, via someecards
startupquote: “Don’t find fault, find a remedy. Anybody can complain.” —Henry Ford
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Three-Part Inventions, BWV 787-801: No. 5 in E Flat Major, BWV 791 by Janine Jansen, Maxim Rysanov & Torleif Thedéen37 plays
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Updates
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w/ Toby & @chriswoebken on the DJ, drinking Beer! come join (@ Heathers w/ 7 others) http://t.co/pJtXX4pm
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Photo: Living Systems » Polymoss. Polymoss is a networked sculptural object by Joshua Clayton that senses... http://t.co/RFwKm12E
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Photo: Living Systems » Treehouse Exploratorium Floorplan. http://t.co/dq1vG570
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robotics in everyday life http://t.co/tf50S54c
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Skype Connect could reduce the telephony expenditure for your Enterprise? ....savings calculator http://t.co/aOkjwkJW
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oAuth ..."Requests permission to read messages in your INBOX" --you've got to be kidding
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@thomasqbrady yes!
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@ajkandy ha,ha! that was meant to be. DM. that is my tele. my dress size is 0
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ok! I am 917-822-1600
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UX-Notables, by ★ Courtney Bolton is out! http://t.co/pyDDyPrM
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VW turns off out-of-hours email « Collected Reading #self #culture #policy #tech http://t.co/2UUirLSG
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Pulling into Penn Station, I want to think, "Home, Sweet Home." but, really, I feel: < dirty ol'd town >
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@ryder_ripps you're full of insight today
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@rUv well said
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@dens unbelievable
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@bnunnally I knew a couple somebody's like that, once
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@AdamExport laptop hardcore? c'MON!
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Photo: 3 Tactics for Improving Wireframe Presentations. http://t.co/PbTg0G5x
Posts
at first I thought it was some sort of @worrydream response to NDA. now I see the point--invisible design? #ID #UX http://t.co/DG3KWycK [from http://twitter.com/courtneyBolton/statuses/135134498428948480]
Dereliction of Duty: U.S. Coast Guard Approves BP's Plan to Shut Down Spill Cleanup http://t.co/dinEKrRc [from http://twitter.com/courtneyBolton/statuses/134624689233465344]
RT @nyike: How solar can make data centers more efficient http://t.co/vMEzdIgk #CIO [from http://twitter.com/courtneyBolton/statuses/134608139961106432]
RT @codepo8: Screencast: the login flow of BrowserID on OpenPhoto : http://t.co/xn8u5OH8 [from http://twitter.com/courtneyBolton/statuses/134571270921662464]
RT @TNWapple: Adobe to Discontinue Mobile Flash Plugin http://t.co/q3zkRQc0 by @aryayush [from http://twitter.com/courtneyBolton/statuses/134553443405799424]
is this for real? Center for Disease Control & Prevention: Preparedness 101: zombie Apocalypse, 5/2011: http://t.co/u4qNh0cE [from http://twitter.com/courtneyBolton/statuses/134543164638904320]
great interview with @betaworks @Borthwick by @kevinrose for Foundation podcast! thx. http://t.co/iuvIT5zQ [from http://twitter.com/courtneyBolton/statuses/134516026166620160]
'We Meant Well': An Attempt To Rebuild Iraq http://t.co/Nunc2ef7 via @nprnews @nprfreshair [from http://twitter.com/courtneyBolton/statuses/134483847902531584]
Photo: Illustration, from U.S. Patent #25,076: Revolving Stairs. Issued August 9, 1859 to Nathan Ames. http://t.co/xVY4CKG7 [from http://twitter.com/courtneyBolton/statuses/134450015098777600]
TED: Abraham Verghese: A doctor's touch - Abraham Verghese (2011) @ckoerner http://t.co/AEwAKqtz [from http://twitter.com/courtneyBolton/statuses/134445338655338496]
http://t.co/QyAoesB4 via @swissmiss @Mari18 [from http://twitter.com/courtneyBolton/statuses/134443929906061312]
RT @heintzmm: Tom Wolfe on Friday's program at Reconsidering Postmodernism conf, talking abt From Bauhaus to Our House http://t.co/OjNRThPv [from http://twitter.com/courtneyBolton/statuses/134414868206989313]
RT @calebleiker: RT @MrAlanCooper: Minimum Viable Product is not a concept that applies across the board. http://t.co/WEJX2Bjo /cc @sird ... [from http://twitter.com/courtneyBolton/statuses/134413676726857728]
Photo: Design & Editions. http://t.co/2OrlGarB [from http://twitter.com/courtneyBolton/statuses/134080753079291904]
RT @yahschumixer: http://t.co/PzghxUIP Bitzer Mobile nabs $4.7M to secure native and HTML5 mobile enterprise apps - VentureBeat [from http://twitter.com/courtneyBolton/statuses/133973739011448832]
really happy w the (inexpensive!) (authentic!) (hard-to-find!) bike I picked up yesterday off cool designer @Zaarly! http://t.co/equgQ6rS [from http://twitter.com/courtneyBolton/statuses/133907690517823488]
http://t.co/UA9Ki37j [from http://twitter.com/courtneyBolton/statuses/133802316464799744]
This is the weirdest video I've ever seen. It reminds me of those Tom Cruise Scientology videos.
October 14 - Statement to Employees by Director of the Central Intelligence Agency David H. Petraeus on Setting the Record Straight on Our Afghanistan Analysis.
Even with excellent bandwidth, these beasts are still one of the lowest-resolution devices in our culture. ...Well, it's sort of useful if you're already well-informed. The less well-informed should remember that the entire exercise is based on page overlaps. There are any number of reasons why two names might be on the same page, from a) no reason at all, to b) they are conspirators, to c) it's a good guy going after a bad guy. To put it impolitely, unless you've read at least a few relevant books, it's just possible that these diagrams will make you dumber rather than smarter. Sorry about that. You still need a library card.
The new economics: Eight of these fields appear in the renamed “People and Society” category: Health expenditures (as percent of GDP) Physicians density (per 1,000 people) Hospital bed density (per 1,000 people) Maternal mortality rate (deaths per 100,000 live births) Drinking water source Sanitation facility access Children under the age of five underweight (percent) Obesity – adult prevalence rate The ninth new field appears in the Economy category: Unemployment, youth ages 15-24
Here is a function that will convert a full matrix, such as the one above, into a sequence from 1 to 15 that can be used to access a simple one-dimensional array. This will save half of your memory: 1. The function receives two numbers, X and Y, representing the column and row of the matrix. 2. If X = Y, reject as an invalid request. 3. Switch them as needed so that X is always less than Y. 4. Assign the total number of names to T (maximum name capacity, in this case a constant of 6). 5. If Y > T or X
Diggs
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Excellent podcast on learning, and teaching today's kids for tomorrow's challenges.1 diggs in Technology 7 weeks ago
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Welcome to the MFL Letterwriter! Click on any of the issues below and fill in your name and address to create a customized a letter to Governo Cuomo. We will deliver it to his office on your behalf. Dear Governor Cuomo, I am writing to urge you to prohibit hydraulic fracturing ("fracking") in New York State. I am particularly concerned about air pollution resulting from fracking operations potential contamination of public water supplies disposal of radioactive waste water possible spills of toxic chemicals my child with asthma heavy truck traffic on back country roads effects on tourism in my area effects on agriculture in my area1 diggs in Business 5 months ago
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This is one of our radio ads that will be playing in the Southern Tier in New York State starting October 26th. Similar ads are running on Long Island, Alban...1 diggs in Lifestyle 5 months ago
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Below you will find a Foursquare badge list, how to unlock them, and which ones are active and inactive. You can also sort the list by clicking on each of the27 diggs in Offbeat 23 months ago
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1 diggs in Politics 6 months ago
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2 diggs in Technology 6 months ago
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Bash Reference Manual1 diggs in Technology 6 months ago
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A collection of UI patterns for mobile apps.7 diggs in Technology 6 months ago
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1 diggs in Technology 6 months ago
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1 diggs in Offbeat 6 months ago
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1 diggs in Technology 6 months ago
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Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.82 diggs in * 6 months ago
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Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.1 diggs in Technology 6 months ago
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Supermodel is a 2-tier J2EE enterprise-level content management solution designed to make websites easily maintainable regardless of front-end design considerations.1 diggs in Technology 6 months ago
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3 diggs in Technology 6 months ago
Submissions
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Excellent podcast on learning, and teaching today's kids for tomorrow's challenges.1 diggs in Technology 7 weeks ago
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Welcome to the MFL Letterwriter! Click on any of the issues below and fill in your name and address to create a customized a letter to Governo Cuomo. We will deliver it to his office on your behalf. Dear Governor Cuomo, I am writing to urge you to prohibit hydraulic fracturing ("fracking") in New York State. I am particularly concerned about air pollution resulting from fracking operations potential contamination of public water supplies disposal of radioactive waste water possible spills of toxic chemicals my child with asthma heavy truck traffic on back country roads effects on tourism in my area effects on agriculture in my area1 diggs in Business 5 months ago
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This is one of our radio ads that will be playing in the Southern Tier in New York State starting October 26th. Similar ads are running on Long Island, Alban...1 diggs in Lifestyle 5 months ago
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1 diggs in Politics 6 months ago
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2 diggs in Technology 6 months ago
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Bash Reference Manual1 diggs in Technology 6 months ago
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A collection of UI patterns for mobile apps.7 diggs in Technology 6 months ago
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5by5 - The Critical Path #12: Back to the Future2 diggs in Technology 6 months ago
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1 diggs in Technology 6 months ago
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1 diggs in Offbeat 6 months ago
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1 diggs in Technology 6 months ago
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Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.1 diggs in Technology 6 months ago
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Supermodel is a 2-tier J2EE enterprise-level content management solution designed to make websites easily maintainable regardless of front-end design considerations.1 diggs in Technology 6 months ago
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3 diggs in Technology 6 months ago
Posts
I know you are excited about #highlight, but you do not need to send 248 people a Group Text message advertising the service. (besides! I am already on the service!-- why didn't #highlight do an x-ref check on your local address book).
Quite simply: I cannot tell you how delighted I am about this multi-modal #iPhone4s double-btn "text-to-podcast" thing I just found!! (see screenshot)
SMS came in from my friend, as I was tweeting abt the 12 hot ladies in the valley. I asked him if I could post this.
Reading
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Favorite Items
Answers
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NoneAsked by Formspring 4 months ago
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it's too soon to tell.Asked by Formspring 11 months ago
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kiva, Right Rides, or kickstarterAsked by Josh 11 months ago
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i don't even know what it is.Asked by Twilight Search 11 months ago
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#4SQ. just look at it's pick-up, to date.Asked by Josh 11 months ago
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easy: best logo designers are: http://www.iconwerk.de/Asked by Quim Alcantara - artista plástico brasileiro 11 months ago
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consciousness, laughter, & sleep.Asked by Mary Baum 11 months ago
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naturally, Mary-- think that'd have to be Forbes' 'Most Powerful People' issue :)Asked by Mary Baum 11 months ago
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...my nickname ©B0E, you mean? » http://bit.ly/c4nha1Asked by Formspring 21 months ago
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amazon.comAsked by Formspring 21 months ago
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Japanese.Asked by Formspring 21 months ago
Ask a question
Favorites
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MBA Monday - The Board Of Directors: Board Committeesby MBAMond...
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RadioLab Shorts: The Turing Problemby courtne...
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Harvard HBS: The Art of Critical Decision Makingby courtne...
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The Innovator's DNAby courtne...
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MBA Mondays by Fred Wilson Post 31 What A CEO Doesby MBAMond...
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MBA Mondays by Fred Wilson Post 25 Opportunity Costsby MBAMond...
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We Meant Well: How I Helped Lose Hearts/Minds of Iraqby courtne...
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MBA Mondays by Fred Wilson Post 20 Risk and Returnby MBAMond...
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MBA Mondays by Fred Wilson Post 12 Key Business Metricsby MBAMond...
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MBA Mondays by Fred Wilson Post 3 The Time Value of Moneyby MBAMond...
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MBA Mondays by Fred Wilson Post 2 The Present Value of Future Cash Flowsby MBAMond...
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Takin' VC Money (Money Cash IPO's)by Smixx
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♫ 3rd of July —The Jody Grindby courtne...
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♫ The Glory —American Watercolor Movementby courtne...
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♫ X Doesn't Always Mark The Spot —American Watercolor Movementby courtne...
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Gold and Soil Teaserby nonproj...
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Value Of A Stolen Futureby Preside...
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Don't Play No Game That I Can't Win (featuring Santigold)by Beastie...
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The Node.js Rap (Txustice Remix)by marak
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Guy singing elton john at union square subway station, nycby fredwil...
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Benjamin Francis Leftwich - Rebellion (Arcade Fire)by spclive
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Hizatron 'Von Glooperstein' Mr Scruff Remixby Mr Scru...
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The Triplets of Bellevilleby Isengar...
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Le Mal De Vivreby Isengar...
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I'm not perfectby Isengar...
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3rd of July, by The Jody Grind.10 plays
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♫ Deciding How to Decide: The Art of Critical Decision-Making —Harvard HBS0 plays
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Ask, by The Smiths.0 plays
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MBA Mondays series by Fred Wilson, from AVC.com0 plays
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♫ We Meant Well: How I Helped Lose the Battle for the Hearts and Minds of the Iraqi People —Peter Van Buren50 plays
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♫ Podcast: Prolific, Brilliant & Healthy0 plays
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♫ Bebek Cantik— Black Star20 plays
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♫ Lover, Lay Down —Dave Matthews Band0 plays
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♫ Miles from our Home —Cowboy Junkies0 plays
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♫ Gracias a la Vida —Joan Baez0 plays
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♫ Mungojerrie & Rumpelteazer —Webber: Cats0 plays
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♫ Don’t Do Me Like That —Tom Petty10 plays
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♫ Enjoy Yourself —Michael Jackson10 plays
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♫ She’s Always a Woman to Me —Billy Joel0 plays
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♫ French Fries with Pepper —Morphine0 plays
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♫ Theme —Jem and the Holograms10 plays
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Debt Ceiling: No End in Sight? There’s down to the wire, and then there’s this. Ben Smith, senior political writer for Politico.com,discusses the continued intransigence in the debt ceiling negotiations in Washington, and the various plans being crafted in the Republican and Democratic camps.0 plays
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♫ Summer of ‘69 —Adams556 plays
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♫ Gracias a La Vida —Joan Baez0 plays







