©BOE.

Courtney Bolton is a digital product designer, creative director, web strategist & UX specialist living in New York, NY. /courtneybolton.com

Profile

★ UX Digital product design—interaction IxD, UX, UI, digital strategy + execution; seeking new projects w emergent tech
Design | Greater New York City Area, US

Summary

COURTNEY ★ BOLTON
+8-10 years of interactive design experience, with extensive hands-on problem-solving in concept creation, brand strategy, information architecture, interaction design, visual/user interface design, usability, & user research. Previous & current employers include A-list design agencies & top-tier consumer brands:

• Method
• R/GA
• Businessweek
• Apple Computer
• TD Ameritrade

Previous clients-employers include: Bank of America, Lehman Brothers, MF Global, TD Ameritrade Financial Advisors, NY Stock Exchange, Capital One Financial, Daytek, NASDAQ, EMC, AOL, Levi's, TED Talks, Nokia, Avaya, IBM, ESPN, New York University, Parsons, New York University, Tisch ITP, MIT, & US-GOV.

Courtney graduated cum laude from Washington University in St. Louis as a dual-degree scholar with a B.F.A., Communication design & a B.A., English literature. She spent her semester abroad with the Accademia Italiana in Firenze, Italia, and later attended the Columbia Business School.
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Specialties: DIGITAL PRODUCT DESIGN • Strategic positioning, competitive analysis, product strategy • Information architecture, interaction design, user interface /UI design • Information design, communication design, content strategy • Wireframes, task flows, scenarios, persona's, permissions, user research • Creative direction- team & project mgmt • Brand management, extension • User research; usability testing & analysis

Experience

  • Jan 2000 - Present
    Principal –Designer, Consultant / Courtney Bolton, Creative Services.
  • 2008 - Present
    User Experience /UX Design Lead, Sr. Manager / Businessweek Digital, The McGraw-Hill Companies
  • 2007 - Present
    Design Director, Web Applications –Capital Markets Prime Services / Lehman Brothers
  • 2007 - Present
    Sr. Interaction Designer, Strategist / Method Inc, NYC
  • 2004 - Present
    UX– User Experience Designer, Design Innovation & Product Strategy / TD Ameritrade
  • 2002 - Present
    Sr. Interaction Designer, Information Architect / R/GA
  • 2001 - Present
    Client Representative, Midwest Region / Apple Computer
  • 2000 - Present
    Diagnostic Networking Consultant / Washington University in St. Louis, Olin Business School

Education

  • 2006 - 2007
    Columbia University - Columbia Business School
  • 2000 - 2004
    Washington University in St. Louis
  • 2000 - 2004
    Washington University in St. Louis
  • 2002 - 2002
    Accademia Italiana
  • 1996 - 2000
    Kapaun Mt. Carmel

Additional Information

Websites:
Interests:
INTERESTS: Machine learning; software design; user-centered design; entrepreneurship; start-up tech; systems design; distributed computing; ubiquitous computing; business model innovation; product design; network infrastructure; SaaS; agile/ scrum software development; web applications; scalable systems architecture; biotech; information tech; enterprise software; CRM; knowledge management; geospatial; human-computer interaction /HCI; internet infrastructure; metadata; cyber-security; physical security; tri-auth networks; embedded hardware & software technology; big data; gov2.0; data security; communications infrastructure; quantum computing; algorithms; bioinformatics; identity management; creative problem solving; emerging markets; real-time analytics; innovation & growth; leadership; iteration; being fully human

Recent tracks

  • Getaway Car by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    9 hours ago
  • Gun For The Whole Family by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • Bring Back Pluto by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • Catacomb Kids by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • The Harbor Is Yours by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • Citronella by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • Dark Heart News by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • Five Fingers by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • Dark Heart News by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago
  • None Shall Pass by {u'mbid': u'aba64937-3334-4c65-90a1-4e6b9d4d7ada', u'#text': u'Aesop Rock'}
    10 hours ago

Latest checkin

  • @Heathers (506 E 13th St)
    5 hours ago in New York, NY

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Interactive Painting from TheBlackSquid, by John Resig.

Courntey, via Instagram.

Escher Waterfall

How to Identify the Best Design Problems
One of the core principles of UX is to solve existing problems, or problems that people are already struggling with. While this might not be as glamorous as inventing a brand new thing it is more practical: it makes identifying problems easier and people are much more receptive to your design. If you’re solving a known problem you don’t have to convince anybody that your design is valuable…they already know exactly why they want to use it.

 

Unfortunately, there are far more problems than there are designers to solve them. So how do you know you’re solving a problem that’s worth solving? How do you know that the problem you’re trying to solve is a real pain point that people will pay money for? How can you be sure that you’re prioritizing problems such that the one you’re focused on is the most important one?

Here is a simple framework that does just that:

1. Are People Frustrated?
If you ask people what their problems are, you’re likely to get a laundry list of issues as an answer. Saying we have a problem is easy, but the real problems are the ones we get emotional about. Frustration is the first clue that people have a real problem on their hands. They might not know how to articulate the problem they have but if they are frustrated then a problem exists somewhere. Frustration comes in several forms:

  • They complain about it. (our favorite way to express frustration) 
  • They reluctantly accept something as “the way it is”
  • It’s on a list of things to do
  • They’re asking others for opinions & recommendations

If people aren’t frustrated, it means the issue at hand is not a real problem yet or they don’t recognize it’s a problem. Don’t try to convince people they have a problem…look for existing frustration instead of creating it anew.

Sometimes people are frustrated and don’t know exactly why. If people could articulate the root problem they might have solved it by now. So do user research by interviewing them, employing the Five W’s technique, or otherwise finding out what the real problem is. Once you know the real problem, often the solution presents itself

2. Are People Actively Trying to Solve It? 
Frustration is a major clue that a problem is important, but people get frustrated by a lot of things, some of which they’ll never do anything about. And, amazingly, some things stay problems forever! So try to wait until people take action against their problem in some way. This means they’ve prioritized the problem to one they really care about and are ready to take on.

Look for behavior that shows people are taking action. Are they cobbling together a solution from existing parts? Have they started a project with the express intent of taking on this problem? Are they amassing a library of information about this problem? Are they trialing software that is focused on this problem area?

People pay lots of lip service to problems they’re having but we have many more problems than time to solve them. So look for action, however small, to guide your design efforts.

3. Are People Already Spending Money?
Taking action is a necessary step, but it isn’t the best signal that we’re onto a great problem. People spending money is the strongest signal we have that they value the problem and would value a design that solved it for them.  

Here are some ways that people might spend money:

  • Purchased software - If they have purchased existing software then it’s a good sign this is a real problem to them. Note that this doesn’t mean they are happy…if they’re frustrated with existing software that they paid for then you can be further sure it’s a core problem. 

  • Hired consultants
     - they don’t know how to solve the problem…they want to get another brain on the job. When I was consulting this was key…many people were trying to solve a problem for so long that they couldn’t think objectively about it. What they needed was someone familiar with the problem space who didn’t have their head in the weeds. Being close to a problem for too long can actually make it much harder to solve! 

  • Building it themselves
     - this means that existing tools are yet good enough to solve the problem yet its worth the investment to get it solved. Building yourself is a crucial indicator that you’ve prioritized this problem to the top of your list.

Prioritizing the Most Important Problems: 
Prioritization is a core competency of UX designers. We have to prioritize the people we design for, the features we choose to build, the elements on a page, as well as the overall problems we choose to solve. But choosing problems isn’t always easy…people have no end to the improvements they want made in their lives. This simple framework helps you prioritize problems based on people’s actual behavior, not just what they say or think. By focusing on whether people are frustrated, already taking action, or most importantly already spending money, UX designers can be sure they’re tackling the most important problems for their clients and customers.

IATA airport codes among all possible three-letter strings

Neil Freeman, 2007 
postcard 
6 x 4 inches

All of the active three-letter airport codes in alphabetical order.

Part of A series of Flight Postcards, a set of postcards curated by Leah Beeferman and published by Projectile Press.

Carol Twombly.

Web-Apps for Biz
  • 1. For online demonstrations we use GoToMeeting
  • 2. For website analytics we use Google Analytics
  • 3. For uptime monitoring we use Pingdom
  • 4. To manage our sales pipeline we use Salesforce
  • 5. For bug tracking we utilise Mantis
  • 6. For email and promotional campaigns we use Campaign Monitor
  • 7. To gather feedback we use SurveyMethods
  • 8. For staff professional development we use the training libarary at Lynda.com
  • 9. And of course, we use Analysis-One to measure and monitor the financial and non-financial performance of our business.
  • from: Mashable.com: http://mashable.com/2008/09/21/270-online-business-tools/

SuperBetter helps you achieve your health goals — or recover from an illness or injury — by increasing your personal resilience. Resilience means staying curious, optimistic and motivated even in the face of the toughest challenges.

Any company that ensures I never forget your birthday should be worth at least $100 billion, via someecards

startupquote: “Don’t find fault, find a remedy. Anybody can complain.” —Henry Ford

Top tracks

Posts

January 11, 08:54 PM
January 11, 07:26 PM
December 05, 12:11 AM
November 29, 12:18 PM

at first I thought it was some sort of @worrydream response to NDA. now I see the point--invisible design? #ID #UX http://t.co/DG3KWycK [from http://twitter.com/courtneyBolton/statuses/135134498428948480]

November 28, 09:15 PM

Dereliction of Duty: U.S. Coast Guard Approves BP's Plan to Shut Down Spill Cleanup http://t.co/dinEKrRc [from http://twitter.com/courtneyBolton/statuses/134624689233465344]

November 28, 08:33 PM

RT @nyike: How solar can make data centers more efficient http://t.co/vMEzdIgk #CIO [from http://twitter.com/courtneyBolton/statuses/134608139961106432]

November 28, 07:30 PM

RT @codepo8: Screencast: the login flow of BrowserID on OpenPhoto : http://t.co/xn8u5OH8 [from http://twitter.com/courtneyBolton/statuses/134571270921662464]

November 28, 06:11 PM

RT @TNWapple: Adobe to Discontinue Mobile Flash Plugin http://t.co/q3zkRQc0 by @aryayush [from http://twitter.com/courtneyBolton/statuses/134553443405799424]

November 28, 05:24 PM

is this for real? Center for Disease Control & Prevention: Preparedness 101: zombie Apocalypse, 5/2011: http://t.co/u4qNh0cE [from http://twitter.com/courtneyBolton/statuses/134543164638904320]

November 28, 07:48 AM
November 28, 07:46 AM

great interview with @betaworks @Borthwick by @kevinrose for Foundation podcast! thx. http://t.co/iuvIT5zQ [from http://twitter.com/courtneyBolton/statuses/134516026166620160]

November 28, 07:28 AM
November 28, 07:26 AM

'We Meant Well': An Attempt To Rebuild Iraq http://t.co/Nunc2ef7 via @nprnews @nprfreshair [from http://twitter.com/courtneyBolton/statuses/134483847902531584]

November 28, 07:25 AM

Photo: Illustration, from U.S. Patent #25,076: Revolving Stairs. Issued August 9, 1859 to Nathan Ames. http://t.co/xVY4CKG7 [from http://twitter.com/courtneyBolton/statuses/134450015098777600]

November 28, 07:25 AM

TED: Abraham Verghese: A doctor's touch - Abraham Verghese (2011) @ckoerner http://t.co/AEwAKqtz [from http://twitter.com/courtneyBolton/statuses/134445338655338496]

November 28, 07:19 AM

http://t.co/QyAoesB4 via @swissmiss @Mari18 [from http://twitter.com/courtneyBolton/statuses/134443929906061312]

November 27, 07:52 AM

RT @heintzmm: Tom Wolfe on Friday's program at Reconsidering Postmodernism conf, talking abt From Bauhaus to Our House http://t.co/OjNRThPv [from http://twitter.com/courtneyBolton/statuses/134414868206989313]

November 27, 07:03 AM

RT @calebleiker: RT @MrAlanCooper: Minimum Viable Product is not a concept that applies across the board. http://t.co/WEJX2Bjo /cc @sird ... [from http://twitter.com/courtneyBolton/statuses/134413676726857728]

November 27, 06:57 AM

Photo: Design & Editions. http://t.co/2OrlGarB [from http://twitter.com/courtneyBolton/statuses/134080753079291904]

November 27, 01:33 AM

RT @yahschumixer: http://t.co/PzghxUIP Bitzer Mobile nabs $4.7M to secure native and HTML5 mobile enterprise apps - VentureBeat [from http://twitter.com/courtneyBolton/statuses/133973739011448832]

November 27, 01:26 AM

really happy w the (inexpensive!) (authentic!) (hard-to-find!) bike I picked up yesterday off cool designer @Zaarly! http://t.co/equgQ6rS [from http://twitter.com/courtneyBolton/statuses/133907690517823488]

November 26, 10:01 PM

http://t.co/UA9Ki37j [from http://twitter.com/courtneyBolton/statuses/133802316464799744]

November 21, 09:34 PM
November 21, 09:34 PM
November 21, 06:40 PM
November 21, 04:24 PM

This is the weirdest video I've ever seen. It reminds me of those Tom Cruise Scientology videos.

November 21, 04:09 PM

October 14 - Statement to Employees by Director of the Central Intelligence Agency David H. Petraeus on Setting the Record Straight on Our Afghanistan Analysis.

November 21, 04:05 PM

Even with excellent bandwidth, these beasts are still one of the lowest-resolution devices in our culture. ...Well, it's sort of useful if you're already well-informed. The less well-informed should remember that the entire exercise is based on page overlaps. There are any number of reasons why two names might be on the same page, from a) no reason at all, to b) they are conspirators, to c) it's a good guy going after a bad guy. To put it impolitely, unless you've read at least a few relevant books, it's just possible that these diagrams will make you dumber rather than smarter. Sorry about that. You still need a library card.

November 21, 03:52 PM

The new economics: Eight of these fields appear in the renamed “People and Society” category: Health expenditures (as percent of GDP) Physicians density (per 1,000 people) Hospital bed density (per 1,000 people) Maternal mortality rate (deaths per 100,000 live births) Drinking water source Sanitation facility access Children under the age of five underweight (percent) Obesity – adult prevalence rate The ninth new field appears in the Economy category: Unemployment, youth ages 15-24

November 21, 03:51 PM
November 21, 04:28 PM

Here is a function that will convert a full matrix, such as the one above, into a sequence from 1 to 15 that can be used to access a simple one-dimensional array. This will save half of your memory: 1. The function receives two numbers, X and Y, representing the column and row of the matrix. 2. If X = Y, reject as an invalid request. 3. Switch them as needed so that X is always less than Y. 4. Assign the total number of names to T (maximum name capacity, in this case a constant of 6). 5. If Y > T or X

November 21, 08:57 AM

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Submissions

Posts

March 05, 01:56 PM

I know you are excited about #highlight, but you do not need to send 248 people a Group Text message advertising the service. (besides! I am already on the service!-- why didn't #highlight do an x-ref check on your local address book).

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March 05, 12:04 AM

Quite simply: I cannot tell you how delighted I am about this multi-modal #iPhone4s double-btn "text-to-podcast" thing I just found!! (see screenshot)

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February 25, 02:23 AM

SMS came in from my friend, as I was tweeting abt the 12 hot ladies in the valley. I asked him if I could post this.

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June 28, 05:08 PM

♫ Billy Preston, by Miles Davis #lastfm via LastfmLoveTweet

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June 28, 02:16 PM

[∞] Maximum File Size allowed for upload: ∞

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Favorites

  • MBA Monday - The Board Of Directors: Board Committees
  • RadioLab Shorts: The Turing Problem
  • Harvard HBS: The Art of Critical Decision Making
  • The Innovator's DNA
  • MBA Mondays by Fred Wilson Post 31 What A CEO Does
  • MBA Mondays by Fred Wilson Post 25 Opportunity Costs
  • We Meant Well: How I Helped Lose Hearts/Minds of Iraq
  • MBA Mondays by Fred Wilson Post 20 Risk and Return
  • MBA Mondays by Fred Wilson Post 12 Key Business Metrics
  • MBA Mondays by Fred Wilson Post 3 The Time Value of Money
  • MBA Mondays by Fred Wilson Post 2 The Present Value of Future Cash Flows
  • Takin' VC Money (Money Cash IPO's)
  • ♫ 3rd of July —The Jody Grind
  • ♫ The Glory —American Watercolor Movement
  • ♫ X Doesn't Always Mark The Spot —American Watercolor Movement
  • Gold and Soil Teaser
  • Value Of A Stolen Future
  • Don't Play No Game That I Can't Win (featuring Santigold)
  • The Node.js Rap (Txustice Remix)
  • Guy singing elton john at union square subway station, nyc
  • Benjamin Francis Leftwich - Rebellion (Arcade Fire)
  • Hizatron 'Von Glooperstein' Mr Scruff Remix
  • The Triplets of Belleville
  • Le Mal De Vivre
  • I'm not perfect

Audio

  • 3rd of July, by The Jody Grind.
    10 plays
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  • ♫ Deciding How to Decide: The Art of Critical Decision-Making —Harvard HBS
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  • Ask, by The Smiths.
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  • MBA Mondays series by Fred Wilson, from AVC.com
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  • ♫ We Meant Well: How I Helped Lose the Battle for the Hearts and Minds of the Iraqi People —Peter Van Buren
    50 plays
  • ♫ Podcast: Prolific, Brilliant & Healthy
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  • ♫ Bebek Cantik— Black Star
    20 plays
  • ♫ Lover, Lay Down —Dave Matthews Band
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  • ♫ Miles from our Home —Cowboy Junkies
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  • ♫ Gracias a la Vida —Joan Baez
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  • ♫ Mungojerrie & Rumpelteazer —Webber: Cats
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  • ♫ Don’t Do Me Like That —Tom Petty
    10 plays
  • ♫ Enjoy Yourself —Michael Jackson
    10 plays
  • ♫ She’s Always a Woman to Me —Billy Joel
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  • ♫ French Fries with Pepper —Morphine
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  • ♫ Theme —Jem and the Holograms
    10 plays
  • Debt Ceiling: No End in Sight? There’s down to the wire, and then there’s this. Ben Smith, senior political writer for Politico.com,discusses the continued intransigence in the debt ceiling negotiations in Washington, and the various plans being crafted in the Republican and Democratic camps.
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  • ♫ Summer of ‘69 —Adams
    556 plays
  • ♫ Gracias a La Vida —Joan Baez
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