Colin Nickels

• Info

  Info

  Profile
  • 

    Colin Nickels

    Library Technician helping to launch the library of the future.

    Nonprofit Organization Management | Raleigh-Durham, North Carolina Area, US

    Summary

    Searching for an exciting opportunity in the non-profit sector.

    Specialties: Customer Service, Written and Oral Communication, Detail Administration.

    Experience

    • Nov 2011 - Present
      University Library Technician Advanced / NCSU Libraries

      Manage two full time library employees and assist in the management of 25 part time library student employees.
      Oversee the operation of an integrated service point in the main library of Centennial Campus to ensure high-quality customer-oriented service with every interaction.

    • Oct 2010 - Jul 2011
      NCCC Corps Member / AmeriCorps

      Travel Pacific region performing service work with various non-profit organizations and local governments
      Supervise volunteers planting over 9000 trees and shrubs
      Tutor and teach 81 students in class during school and in after school program
      Supervise volunteers at Los Angeles Regional Foodbank ensuring high quality of processes and output

    • Aug 2009 - Apr 2011
      Genius Administrator / Apple Retail

      Manage flow of repairs ensuring repairs are done as efficiently and as quickly as possible to ensure a high level of customer service Receive incoming parts in SAP and allocate them to repairs
      Maintain contact with customers whose computers are in for repair. Advise them of status changes and updates
      Supervise technicians repair to ensure speed and quality of repair
      Serve on a committee to improve the work environment of our store
      Train coworkers, establishing a baseline of knowledge and customer service

    • Sept 2008 - Aug 2009
      Concierge / Apple Retail

      Managed other employees' schedules and ensure they take breaks
      Connected customers with the correct product or person to fit their need
      Answered phones and written correspondence on behalf of the Apple Store
      Completed data transfers from old PC's or Macs to new Macs
      Served on a committee to improve the work environment of our store
      Trained coworkers, establishing a baseline of knowledge and customer service

    • Sept 2008 - May 2009
      Research Intern / Classical Archaeological Research Center

      Managed collection of nearly 900 ancient objects
      Photographed and determined the origin and era of each object, and enter them in a FileMaker Pro database
      Created and organized an exhibit displaying one specific aspect of our collection

      Brandeis University Libraries

    • Jun 2008 - Aug 2008
      Public Media Outreach Intern / Sensible City

      Research social media outlets on behalf of current clients
      Contact social media websites and ensure message placement
      Assist in office operation and administration

    • Sept 2004 - May 2008
      Student Circulation Supervisor / Brandeis University

      Supervise up to two students.
      Attend to patrons' concerns.
      Trouble-shoot printers and IT problems.

    • Sept 2004 - May 2008
      Student Circulation Supervisor / Brandeis University Libraries

      InfoPoint
      Managed and trained new student workers how to work Circulation, as well as how to accurately shelve using Library of Congress
      Assisted patrons with printers, books, copies, and any other problems
      Addressed patrons concerns, served as the first contact point for questions, concerns, and complaints
      Troubleshot patrons issues with computer lab printers and computers, Mac and PC

    • May 2000 - Aug 2007
      Electrician's Assistant / Laurel Lake Electric

      Managed the other assistants: assigning jobs, evaluating job sites, and determining best course of action
      Assembled materials for each site, purchased supplies and maintained records of purchases
      Assessed site requirements and discuss with customers their preferences for placement of equipment.
      Drove, fueled and operated company vehicles including a large pickup truck, an Isuzu 16' truck, and a Dodge Sprinter.

    Education

    • 2004 - 2008
      Brandeis University
      Bachelor of Arts; program in Classics; Greece focusing on classical history and archaeology

    Additional Information

    • Websites:
      Portfolio