Is a University Library Technician at NCSU Libraries. He is helping to open the James B. Hunt Jr. Library in early 2013.
Searching for an exciting opportunity in the non-profit sector.
Manage two full time library employees and assist in the management of 25 part time library student employees.
Oversee the operation of an integrated service point in the main library of Centennial Campus to ensure high-quality customer-oriented service with every interaction.
Travel Pacific region performing service work with various non-profit organizations and local governments
Supervise volunteers planting over 9000 trees and shrubs
Tutor and teach 81 students in class during school and in after school program
Supervise volunteers at Los Angeles Regional Foodbank ensuring high quality of processes and output
Manage flow of repairs ensuring repairs are done as efficiently and as quickly as possible to ensure a high level of customer service Receive incoming parts in SAP and allocate them to repairs
Maintain contact with customers whose computers are in for repair. Advise them of status changes and updates
Supervise technicians repair to ensure speed and quality of repair
Serve on a committee to improve the work environment of our store
Train coworkers, establishing a baseline of knowledge and customer service
Managed other employees' schedules and ensure they take breaks
Connected customers with the correct product or person to fit their need
Answered phones and written correspondence on behalf of the Apple Store
Completed data transfers from old PC's or Macs to new Macs
Served on a committee to improve the work environment of our store
Trained coworkers, establishing a baseline of knowledge and customer service
Managed collection of nearly 900 ancient objects
Photographed and determined the origin and era of each object, and enter them in a FileMaker Pro database
Created and organized an exhibit displaying one specific aspect of our collection
Brandeis University Libraries
Research social media outlets on behalf of current clients
Contact social media websites and ensure message placement
Assist in office operation and administration
Supervise up to two students.
Attend to patrons' concerns.
Trouble-shoot printers and IT problems.
InfoPoint
Managed and trained new student workers how to work Circulation, as well as how to accurately shelve using Library of Congress
Assisted patrons with printers, books, copies, and any other problems
Addressed patrons concerns, served as the first contact point for questions, concerns, and complaints
Troubleshot patrons issues with computer lab printers and computers, Mac and PC
Managed the other assistants: assigning jobs, evaluating job sites, and determining best course of action
Assembled materials for each site, purchased supplies and maintained records of purchases
Assessed site requirements and discuss with customers their preferences for placement of equipment.
Drove, fueled and operated company vehicles including a large pickup truck, an Isuzu 16' truck, and a Dodge Sprinter.