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Cameron Bulock

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Cameron Bulock

Systems Administrator at Liquid Web
Internet | Lansing, Michigan Area, US

Summary

Worked as ISP technical support on a number of levels including direct customer support via email and phone based. Also trained/coached employees in call center and worked as a supervisor. PHP and MySQL experience working as a project developer building and improving tools used by employees and supervisors in a call center. Assisted in building an internal IM server for company communication. Also built a support information database that could be accessed via browser and through Jabber IM clients.
Specialties: Website development based on PHP, MySQL, HTML, CSS, Javascript

Experience

  • Sept 2007 - Present

    Quality Assurance / Liquid Web

    Provide technical support to web hosting customers via email and phone. Server deployment, including building hardware and troubleshooting hardware issue.
  • May 2007 - Aug 2007

    Helpdesk / CoreComm Internet Services

    Perform internal IT for Linux and Windows systems. Handle technical support escalations and perform email based technical support for an ISP. This included general technical issues along with spam abuse and postmaster responsibilities.
  • Aug 2006 - Aug 2007

    Project Developer / Corecomm Internet Services

    Administer FreeBSD servers used for intranet. Manage and maintain internal tools and scripts used by employees and supervisors to assist in call center and troubleshooting. Manage intranet web site used by technical support reps and customer service reps.
  • Mar 2006 - May 2007

    Technical Support Coach / Corecomm Internet Services

    Duties include training new employees, doing evaluations, and developing training materials.
  • Sept 2005 - May 2007

    Technical Support Lead / Corecomm Internet Services

    Perform supervisor tasks including managing call center, maintaining service levels and dispatching technicians to repair network issues.
  • Feb 2004 - Mar 2006

    Technical Support Representative / Corecomm Internet Services

    Responsibilities include providing phone based technical support for dial-up, DSL, and wireless Internet service including troubleshooting connection problems, networking issues, e-mail problems and configuring PC's. Also handle residential and business telephone repair support including supporting VoIP phone service.
  • May 1998 - Oct 2005

    Assistant Manager / McDonald's of Charlotte

    Responsibilities include assisting customers in a fast paced environment, personnel management including scheduling, motivating, delegating, and discipline, and evaluations, store maintenance, cash handling, quality control, inventory and report creation and analysis.
  • Sept 2003 - Feb 2004

    Computer Tech / Network Medics

    Responsibilities include maintaining, troubleshooting and upgrading computers and networks for a number of different clients.

Education

  • 2000 - 2002

    ITT Technical Institute

    Associate of Applied Science

Additional information

Websites:

Posts

  • February 25, 10:30 PM

    Site Remake Still Underway

    Way back on Jan 13th of 2008, I made a post about how I was planning to rewrite the code behind my Cameron's Thoughts site. While that got side tracked for quite a while, I did at one point have a mostly working redesign done. But it wasn't to my liking and then I pretty much pushed that project to the side and didn't work on it. That is no longer the case however. For the last couple months, I've been back on course with redoing this code. I now has some decent progress made. I have the code opened up for all to see the progress at Github. I also now have the beginnings of some actual documentation behind the code as well.
  • February 07, 07:29 PM

    Workout Songs

    I thought I'd share the songs I currently have on my workout playlist. I'm curious as to any suggestions people have to add to this. J99 by Oxide And Neutrino Get Your Body Beat by Combichrist Stronger by Kanye West...
  • December 20, 10:46 PM

    Trip to the Liquid Web Holiday Party

    Last night was the Liquid Web holiday party at Enso. It was really nice, and like usual, the party had outdone all previous that Liquid Web has hosted. The trip there ended up being a bit interesting. When driving onto the I-96 entrance ramp at Pennsylvania St, around the curve I hit some ice and dig a nice fishtail that had me end up in the ditch. I attempted to drive out, but with all the grass being covered in snow and ice, my attempts were futile. I wasn't the first person to end up in the ditch. A little further up the entrance ramp, there was another car that was in the ditch on the other side of the road. Thankfully, that other car had already called for police assistance as a cop car showed up within a minute of me ending up in that ditch. The cop came over and let me know that a tow truck was on its way and I could just stay in the car to stay warm.
  • December 11, 10:29 AM

    Michigan Smoking Ban

    Not certain my feeling of the new smoking ban in Michigan. I'm not a smoker, but it seems like the free market has been creating non-smoking establishments on their own. Don't think the government needed to intervene. There are many non-smoking restaurants and there are non-smoking bars as well. If more people quit going to businesses that had smoking and went to the non-smoking places, everything would have worked itself out on its own. It will be nice to not stink like smoke after going out to the bar however.
  • December 03, 03:52 PM

    PHP and the pcre.backtrack_limit

    Just came across this today. Looks like in PHP 5.2, they decided to add a 100000 byte limit to regular expression matches. This can stop a lot of searches on long strings, and the worst part is that PHP doesn't throw any error when that limit is reached. If you are using the perl-compatible regular expressions in PHP, you will likely want to change the pcre.backtrack_limit in the php.ini file to something larger than 100000.
  • November 16, 09:35 AM

    WebOS 1.3.1 and Auth Changes

    I purchased my Palm Pre the morning it came out. Within a couple of days, people had already figured out how to gain root access to the underlying Linux operating system. I've setup access since that time (early June). Since that time, everything has worked great. Update after update, Palm has never tinkered with anything related to the SSH access. After I installed WebOS 1.3.1, all of a sudden I could no longer access my phone over SSH. Unlike all those iPhones that just got hacked because they had enabled root access with no password, I have direct root access over SSH disabled. I have a separate SSH user created, which is just security common sense. Unfortunately, it seems that Palm had updated the /etc/passwd file in the latest update which removed my SSH user.
  • November 14, 10:28 AM

    WebOS 1.3.1 Released Today

    The latest version of WebOS came out today, and the third big update since the Palm Pre came out. I'm about to download it here shortly. Precentral has details of what's included in the update. I have been using Preware to install patches to my phone, so this update also means it's time to remove those patches, and then reinstall after the update.
  • October 20, 02:00 PM

    Time Related Items I Hope to See in My Lifetime

    Here are two things I hope to live to see: 1) Elimination of daylight saving time 2) Elimination of timezones
  • October 06, 12:24 AM

    Brett's Birthday and Other Various News

    It's once again been quite some time since I've written a blog post. Much has taken place since my last posting. Today was Brett's 5th birthday. This was not planned out all that well this year due to the fact that I didn't realize it was coming up until last week. I did however get him the one and only gift he asked for, which was a Batman costume for his Build-a-Bear tiger. I plan to get him some more gifts before the weekend. I'm going to try and throw some type of party for him on Saturday.
  • July 31, 02:51 PM

    Palm Pre Installer

    I created a little install script for my Pre. It makes it easy to install homebrew apps. This requires root access. There are some apps that allow you to install directly from the Pre and also apps that work if the Pre is connected over USB. I don't really prefer these methods as I never connect my Pre to USB, and copying and pasting URL's on the Pre isn't too user friendly. # /bin/sh mount -o remount,rw / ipkg -o /var install $1 luna-send -n 1 palm://com.palm.applicationManager/rescan {} mount -o remount,ro / You can then just name it something like install and chmod +x install and easily install any ipk file either locally or over the internet like so: ./install http://forums.precentral.net/spe_attachment/download-24521-com.palm.app .switcharoo_0.9.0_all.ipk That installs the Switcharoo wallpaper switch app.
  • July 17, 05:42 PM

    Palm Pre Review Update

    I have an updated review posted for the Palm Pre on GadgetNutz. It's mostly the same review I had posted here previously, but it's updated with my one month impressions. Additionally, I don't post on this blog near as much as I used to. I mostly just post updates on Twitter, so you can follow me to get the latest info on there.
  • June 10, 02:54 AM

    Palm Pre Review - My First Four Days

    I purchased a Palm Pre as soon as they were available Saturday morning, so this is my review of the unit after using for the last four days. Just to give a background, this review will be comparing the Pre...
  • June 03, 07:15 PM

    Hailey

    Just a quick update on Hailey. She is now riding a bike with just two wheels. And she rides it pretty fast. She is about to loose her first tooth. It's going to come out at any time now. Tomorrow is her last day of kindergarten. She is also having a birthday party on June 13th.
  • May 28, 01:31 AM

    What Went Wrong With Terminator Salvation

    My last post was about my excitement with Terminator: The Sarah Connor Chronicles and how I loved that show and how I couldn't wait to see Terminator Salvation. Sadly, I learned the show, which has now been cancelled, has a much better storyline. Please note that there will be SPOILERS in the review so you probably don't want to read past the second paragraph if you haven't watched it yet.
  • May 19, 02:09 AM

    The Terminator Post

    It's once again been quite some time since I've posted. This has been the longest gap between postings in the nearly six year history of this blog. Today I am going to be posting about a show that I have been very into for the last year. That show is Terminator: The Sarah Connor Chronicles. There has been two seasons of this show now, but the first was somewhat short due to the writers strike last year. Sadly, it was announced that the show will not be returning for a third season.
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