Ben de Castella

If you've ever struggled to convince a client on the benefits of allowing negative comments about their products, here's one for you. A piece in Harvard Business Review (thanks @euanwilcox) reveals that getting bad reviews early on can actually be good in the long run. The findings come from a study of 51,854 reviews ...

I don't normally post client work but as we go into the Rugby World Cup Quarter Finals I thought I'd stick this up before it all seems slightly less topical. As part of BlackBerry's sponsorship of the Rugby World Cup and the Wallabies, we were asked to help bring the sponsorship ...

This is one to file under ‘ideas you wish you’d come up with’ – in this case it was VW’s Norwegian agency Apt that got there first. So how do you make people care about a boring-but-important feature like a car’s fuel consumption? What about asking consumers to ...

The APG held a Cannes Highlights evening last night at the Verona, themed around ‘Unexpected Thinking’. As well as the usual suspects (Nike ‘Write the Future’, Walkers ‘Sandwich’, TippEx ‘Hunter Shoots A Bear’ etc) here are some of the lesser-known entries that got us thinking: 1. Heartbreaker, Kaizers Orchestra (Starcom, Norway) Media generally ...

In digital agencies, we love content personalisation. It makes us look smarter in front of clients and hopefully keeps things a bit more interesting for the people we’re trying to communicate with. But there’s also a downside to excessive personalisation – or at least that’s the message Eli Pariser made ...

I had an all-agency session today where our client shared their new consumer segmentation. Whenever this subject comes up, I can't help thinking back to an absolutely cracking segmentation from UK mobile retailer Phones4U. And yes, there is such a thing... What I love about Phones4U's segmentation is the recognition that ...

Droga 5’s recent full page ad in The Australian confirmed what we all already knew. Despite telling everyone who’ll listen that ‘the old agency model is broken’, most people in advertising still prefer the idea of a Sterling Cooper-style long lunch to a four-hour workshop on cross-media integration. And there’s nothing ...