Dedicated learner working in consumer tech. Working to build better processes and products.
2013 - Present
Sales Engineer / Twilio, Inc.
Educate prospective customers on what is possible with Twilio and the options for implementing core Twilio use cases. Distill customer requirements and make recommendations on the best way to apply Twilio's technology to solve identified problems. Develop proof of concepts and demos that demonstrate Twilio's APIs. Assist developers, product managers and project owners during implementation as required. Gather customer requirements and work with product team to drive roadmap.
Enterprise Sales Associate / Twilio, Inc.
Developed and ran processes to manage and qualify entire inbound lead flow by phone and email. Generated demand through sales campaigns and customer outreach. Acted as technical resource for the Twilio API for inside and outside sales team. Built a number of automations in Pardot and Salesforce to streamline sales processes. Designed, implemented, and iterated on a system in Salesforce to track lead progress through sales funnel. Created reports for tracking lead conversion at every step of the sales funnel using this system. Worked on a team to design and implement cross-system integrations between SFDC and a proprietary backend.
Hustler / Sidebark
Completed graphic design assignments and created company branding for social media sites and print media. Modified and deployed company website and analytics. Implemented extensive front end changes to Ruby on Rails web app. Did whatever else was needed on a day to day basis.
Contract Acquisition Project Summer Intern / Toyota Financial Services
Configured new modules of Toyota's Loan Origination System based on existing pricing structures and customer attributes. Tested and improved existing modules of LOS. Supported other team members and field representatives with LOS roll out.
Summer IT Intern / Zuellig Pharma
Completed preliminary research and feasibility study for a database consolidation project compiling seven regional databases into a central database in Hong Kong. Interfaced with regional IT directors across Asia Pacific region. Used Excel and Yellowfin BI in analysis and management reports. Used Excel and MSQL extensively in consolidation.